What was said
What this says
Current to 10 Oct 26Marcus Bell asks Liam Doherty for a renewal slot ahead of the 30 Nov 2025 term end. Liam welcomes it, picks Thursday next week after lunch, and raises depot adoption and more connector room.
Ask: Marcus wants to walk through usage, any Growth plan changes including users and connectors, and timings, with Tom Ashdown joining for the commercial part.
Customer view: Liam is positive and wants the renewal agreed early so he is not chasing finance late. He asks what extra connector room would look like and how to get the depots using it daily.
Next: Marcus sends an invite for Thursday next week, after lunch.
The thread
Updated 9 Oct 26Messages
- Marcus Bell 30 Oct 2025 09:57Hi Liam, Hope the week's treating you well. Your contract with us runs to 30 Nov 2025, so I'd like to get a renewal conversation in the diary while there's plenty of time to do it properly. I've pulled the numbers and they're encouraging. More of your people are using the brain than last quarter, and the depot account managers are asking more questions than they were. I'd like to walk you through that and hear what you want from the next year. What I'd like to cover: - how usage has moved, and who is getting the most from it - anything you'd like to change on the current Growth plan, including users and connectors - timings, so nothing gets squeezed at the end of November Tom Ashdown will join for the commercial side, as he's your account owner. I'll keep that part short. Shall we book half an hour? I can do Tuesday or Thursday next week, mornings or after lunch. Happy to jump on a call whenever suits you. Thanks, Marcus
- Liam Doherty 30 Oct 2025 11:39Hi Marcus, Love that, thanks for getting ahead of it. Good to hear the depots are using it more. That's been the aim from the start, one view, that's the point. Thursday next week works best for me, after lunch if you can. Mornings are chaos with the depot managers. If you send an invite I'll accept it straight away. Two things I'd like to talk about: - can we get the depots on it properly? A couple of them are still dipping in rather than using it daily - what it would look like if we wanted a bit more room on the connectors side Bring Tom along, no problem. I'd rather get the whole thing agreed early so I'm not chasing our finance team at the last minute. Cheers, Liam