What was said
What this says
Current to 10 Oct 26Marcus Bell asks for time on the renewal and Liam Doherty offers slots. Liam wants depot usage sorted before the term and the commercials, and is fine with Tom Ashdown joining later.
Ask: Marcus wants to cover depot usage, what is working, whether Growth with today's licensed users still feels right, and any changes before the new term.
Customer view: Liam values spotting wobbling retail contracts but says usage is still concentrated in a handful of people. He wants usage first, then commercials.
Next: Liam offers Wednesday afternoon after 14:00 or Thursday morning before 11:00. Marcus to send an invite and loop in Tom.
The thread
Updated 9 Oct 26Messages
- Marcus Bell 12 Sep 2025 15:18Hi Liam, Hope the week's been kind. Just a short one to get something in the diary. Your current term with us runs to 30 Nov 2025, so it's worth us sitting down on the renewal in the next few weeks rather than leaving it to the last minute. I've pulled the numbers on how the brain is being used across the depots, and I'd like to walk you through them before we talk about the next term. What I'd like to cover: - how the depot account managers are using it day to day - what's working and what you'd want more of - the renewal itself: you're on Growth with the licensed users you have today, and I'd like to hear whether that still feels right - anything you want to change before the new term starts Tom Ashdown will want to be part of the commercial side, so I'll loop him in once we've agreed a time with you. Happy to jump on a call whenever suits. Could you let me know a couple of slots early next week or the week after? Thanks, Marcus
- Liam Doherty 15 Sep 2025 09:47Hi Marcus, Thanks for this, good timing. I've been meaning to pick it up myself. I can do Wednesday afternoon, anytime after 14:00, or Thursday morning before 11:00. Friday is a no-go, I'm out at a depot most of the day. One thing for the agenda: I'd like to get more of the depot managers actively using it. Love what it does for spotting retail contracts that are wobbling, but the usage is still concentrated in a handful of us. Can we get the depots on it properly? That's really the thing I want to talk about before we think about the term. Fine to bring Tom in. I'd rather get the usage conversation sorted first and then go through the commercial side once we know what we're asking for. Send over an invite for whichever of those works and I'll accept it. Cheers, Liam