Account view slow at Warrington - follow-up

Hi Dean, I've picked up your ticket. Just so I've got this right: the account view at Warrington takes a long time to load first thing in the morning, and the delivery-exception list sometimes sits there blank for a bit before it fills in. Is that it? I haven't got a cause yet and I don't want to guess, so can you try this and tell me what you see? 1. Open the account view from a fresh browser window (not a tab you've had open since yesterday). 2. Pick one retail customer and open its delivery-exception tickets. 3. Note roughly how long it takes before the list appears. 4. Do the same again about ten minutes later. If you get any error text on screen, copy it exactly and send it over. That helps me a lot. Thanks, Bethan

Bethan Tried it. Fresh window was better, first one still slow, second one quick. No error text, just a blank list then it fills. Happens mostly before nine when we're sorting the overnight exceptions. Cheers, Dean On 23 Jul 2024, at 16:51, Bethan Lister wrote: > Just so I've got this right: the account view at Warrington takes a long time to load first thing in the morning

Hi Dean, Thanks for trying that, it was really useful. Slow first load, quick second load, blank list that then fills in. I've now seen the same thing myself using your steps, so I've passed it to our engineers with your notes and the times you gave me. I don't have a date from them, and I won't give you one I can't stand behind. In the meantime, a fresh window before the morning sort is the best workaround I've got. Can you let me know how it's looking at the depot since you last wrote? I'd like to hear it's behaving before I close anything off. Thanks, Bethan

Bethan Much better this morning. Loaded first go, no blank list. Lads noticed too, which is rare. Fine to close it. If it's gone odd again I'll shout. Cheers, Dean