What was said
What this says
Current to 10 Oct 26Marcus Bell proposed a usage check-in and Liam Doherty accepted for Tuesday morning. Liam wants depot managers using the brain and usage numbers to show his ops director. Mostly scheduling, with a clear adoption ask.
Ask: Liam wants the depot account managers on the brain and a usage summary he can show his ops director. He says he and a couple of others do most of the asking.
Customer view: He values the exception tickets view and describes it as the point of the product. Depot managers are described as shy of it.
Next: Marcus is to send an invite and bring the usage summary and ideas for starting depot managers.
The thread
Updated 9 Oct 26Messages
- Marcus Bell 19 Apr 2024 12:25Hi Liam, Hope the week has been kind. I've pulled the numbers for Brackwell ahead of our next check-in and there's a nice story in them, so I'd like to get it in the diary. A quick taste of what I'd cover: - usage is up on last quarter, and more of your team are asking the brain questions than before - which connectors are earning their keep (the delivery-exception tickets look like the busiest) - what the depot account managers are doing with it, and whether we can help more of them get started - anything you'd like changed or added to your Starter set-up Shall we book half an hour? Early next week would suit me, any morning really. Happy to jump on a call and share my screen so you can see the same pages I'm looking at. Thanks, Marcus
- Liam Doherty 19 Apr 2024 15:05Marcus, Love that, thanks for the nudge. Honestly the exception tickets view is the bit I keep going back to. One view, that's the point. Tuesday morning works for me, before the operations review gets going. Wednesday would be fine as a back-up. Can we get the depots on it? I'd like to talk about that properly, because at the moment it's me and a couple of others doing most of the asking and the depot managers are still a bit shy of it. It'd be good to see the usage numbers too, I've been wanting something I can show our ops director. Cheers, Liam On 19 Apr 2024, at 12:25, Marcus Bell wrote: > Shall we book half an hour? Early next week would suit me, any morning really.
- Marcus Bell 19 Apr 2024 15:21Hi Liam, Brilliant, Tuesday morning it is. I'll send an invite shortly and keep it to half an hour so it doesn't eat into your review. I'll bring: - the usage summary in a form you can pass to your ops director - a couple of ideas for getting the depot managers started - a short list of questions for you, mainly on what you'd like to see next If anything else comes to mind before then, just reply here. Thanks, Marcus