Quick check-in on how Brackwell is getting on
Email thread Brackwell Freight Ltd: documents · cs
Marcus Bell asked for a check-in after go-live. Liam Doherty accepted a call, said light usage is unsurprising, and wants the depots on the brain. Only a handful of licensed users were active.
What was said
What this says
Current to 10 Oct 26Marcus Bell asked for a check-in after go-live. Liam Doherty accepted a call, said light usage is unsurprising, and wants the depots on the brain. Only a handful of licensed users were active.
Ask: Marcus proposed a half-hour call to walk through usage by depot. He reported on-time refreshes, nothing raised with support, and few active users out of the full licensed set.
Customer view: Liam is not alarmed by light usage. One depot has just had training and the others have not, so he expects it to pick up.
Next: Liam asked for an invite for Friday morning or early the following week. His aim is one view across the depots, which depends on rollout and training.
The thread
Updated 9 Oct 26Messages
Marcus Bell 29 Jan 2024 15:05Hi Liam, Hope the new year is treating you well. Now that the brain has been live for a few weeks, I wanted to book a proper check-in. I've pulled the numbers and I'd like to walk you through them. In short: - the nightly refresh is landing on time and nothing has been raised with support - you've got your full set of licensed users, but only a handful of people are logging in so far - most of the activity is you and a couple of the depot account managers Nothing is wrong here. I just want to understand where the depots are in their rollout and whether there's anything I can do to help get more of them using it, as you were keen on that from the start. Happy to jump on a call. Shall we book half an hour sometime this week or next? I'll share my screen and take you through the usage by depot. Thanks, Marcus
Liam Doherty 1 Feb 2024 08:08Hi Marcus, Thanks for this, and sorry for the slow reply. January's been busy. Love that the refresh is behaving. Honestly I'm not surprised the usage is light. Dean's lot at Warrington have just had their training with Callie and the feedback was good, so I'm hoping that picks up. The other depots haven't had theirs yet. Can we get the depots on it? That's the real aim. One view, that's the point. I just need to get the managers to push their account people to use it between calls. Half an hour would be fine. Friday morning is good for me, or early next week. Send over an invite and I'll accept. Cheers, Liam