Invitation: BB-Demo webinar
Email thread Fenmoor Specialty Underwriting: documents · event
Nell Ashcombe invites Callum Reid to the 19 Sep 2024 webinar and flags that fewer people have been logging in. She asks for a ten-minute call. There is no customer response in the thread.
What was said
What this says
Current to 10 Oct 26Nell Ashcombe invites Callum Reid to the 19 Sep 2024 webinar and flags that fewer people have been logging in. She asks for a ten-minute call. There is no customer response in the thread.
Ask: Nell Ashcombe writes directly because logins have fallen since Callum started. She says she does not know whether this is seasonal or whether the brain is not answering the team's real questions.
Customer view: none, as Callum does not reply in this thread.
Next: Nell wants a short call on what underwriters still do by hand that the brain should be doing, and will send the recording if the webinar date does not suit.
The thread
Updated 9 Oct 26Messages
Nell Ashcombe 2 Sep 2024 09:52Callum, We're running an online BB-Demo webinar on Thursday 19 September 2024 and I'd like you to be there, along with anyone from your team who wants to come. I'll be straight about why I'm writing to you directly. Looking at how the brain is being used at Fenmoor, fewer people have been logging in over the last few weeks than when you started. That may be perfectly normal for this time of year, or it may mean the brain isn't yet answering the questions your team actually has. I don't know which, and I'd rather ask you than guess. So two things: - Please do join the webinar. It's online, so it won't cost your people much of their day. - Could you give me ten minutes this week or next, on the phone? What I'd want to know is what your underwriters still do by hand that the brain should be doing for them. If something's not working, that one's on us to fix. If the webinar date doesn't suit, say so and I'll send you the recording afterwards. Best, Nell Nell Ashcombe Chief Executive Officer and Co-founder, BB-Demo