What was said
What this says
Current to 10 Oct 26Priya Raman sent the Growth order form for signature. Richard Thorne replied that he understands the total includes implementation but wants first-year and following-year costs in one note, and confirmation that the MSA is unchanged.
Ask: Richard wants the cost all in for the first twelve months and for the year after, in one short note. He also wants confirmation that the order form does not change the reviewed MSA.
Customer view: he will not sign until the board has seen one clear number. He is wary of a second figure appearing later.
Next: no signature is recorded in this thread, so the order form remains unsigned here.
The thread
Updated 9 Oct 26Messages
- Priya Raman 13 Jun 2024 15:54Hi Richard, Good to speak earlier this week. As promised, the order form for the Growth tier is attached - to keep momentum, I wanted it with you before the weekend. Where things stand: Callum's team are happy with the demo on your own submissions and bordereaux data, and the scope in the order form matches what we agreed. Everything sits under our standard MSA, and the connectors you asked for are listed with their go-live commitment. One point I want to be clear on, since I know you will want it simple. The total value of the deal shown on the order form is the whole deal, with the one-off implementation fee included. It is not an annual subscription price on its own, and the subscription is shown separately on the form so you can see how the two fit together. If we can get this over the line by Monday, the implementation team can start planning the build with Callum straight away. Happy to make this easy - if it helps, I can walk you or your finance team through the form in ten minutes. Best, Priya Priya Raman Account Executive, BB-Demo
- Richard Thorne 13 Jun 2024 18:33Priya, Thank you. I have read the form. I understand the total includes the implementation fee. What I need confirmed is what this costs us, all in, for the first twelve months, and what it costs in the year after that. Please put both in one short note, with nothing else in it. I will need to take that to the board before I sign anything. I would rather they saw one clear number than discovered a second one later. Please also confirm that nothing in the order form changes the MSA we have already reviewed. Regards, Richard Thorne