Sabino Ridge Health - Security Questionnaire
Documentfinal Sabino Ridge Health · security questionnaire · final · 3 Jun 2026
Security questionnaire for Sabino Ridge Health, created 3 Jun 2026. States 99.5% uptime SLA for Growth tier, first response to critical issues of one business hour, and nightly refresh completed by 07:00 customer local time on business days.
What it says
What this says
As at Fri 9 Oct 2026Security questionnaire for Sabino Ridge Health, created 3 Jun 2026. States 99.5% uptime SLA for Growth tier, first response to critical issues of one business hour, and nightly refresh completed by 07:00 customer local time on business days.
What it is: a security and data controls questionnaire filed under the customer's Security folder, stored as final. It describes how B-Glass runs inside the customer's Snowflake account.
Commits: it states "99.5% uptime SLA for Growth tier" and "First response to critical issues: one business hour". It also states a "Nightly refresh, completed by 07:00 customer local time on business days".
Unusual: nothing departs from the standard Growth terms. Authentication is SAML 2.0 with optional SCIM, and logs are retained for twelve months.
Not settled: the document names no signatory, no price, no contract date and no service credits. It is a description of controls, not an executed order form, so it does not override the order form on any term.
As found in this document
As at Fri 9 Oct 2026- Service availability99.5% uptime SLA for Growth tierSource: the AI read of this record
- First response to critical issuesone business hourSource: the AI read of this record
- Refresh cadenceNightly refresh, completed by 07:00 customer local time on business daysSource: the AI read of this record
- Data in transitTLS 1.2 or higher for all connectionsSource: the AI read of this record
- Data at restEncrypted by Snowflake using AES-256Source: the AI read of this record
- Log retentionLogs retained for twelve monthsSource: the AI read of this record
Body
Sabino Ridge Health - Security Questionnaire
Overview
This questionnaire outlines BG-Demo's security and data controls relevant to Growth tier customers. B-Glass operates inside your Snowflake account, ensuring data residency and giving you direct visibility and control.
Security Controls
| Area | Control | BG-Demo Approach |
|---|---|---|
| Authentication | User authentication | SAML 2.0 and optional SCIM for user provisioning and de-provisioning. Multi-factor authentication is supported where your identity provider offers it. |
| Encryption | Data in transit | TLS 1.2 or higher for all connections. |
| Encryption | Data at rest | Encrypted by Snowflake using AES-256. BG-Demo does not manage encryption keys. |
| Access Control | Role-based access | Admins define which users access which data sources and dashboards. Access is inherited from your identity provider. |
| Audit & Logging | Activity logging | All user actions (logins, questions, exports, admin changes) are logged with timestamp and user identity. Logs retained for twelve months. |
| Data Availability | Service availability | 99.5% uptime SLA for Growth tier. Fi |
Read the whole document (1,495 characters)
rst response to critical issues: one business hour. | | Data Freshness | Refresh cadence | Nightly refresh, completed by 07:00 customer local time on business days. | | Vulnerability Management | Security assurance | Regular vulnerability scanning, penetration testing and code review. |