Pendle Valley Academies - Security Questionnaire
Documentfinal Pendle Valley Academies · security questionnaire · final · 30 Apr 2025
Security questionnaire dated 30 Apr 2025 for Pendle Valley Academies on the Growth tier. It states 99.5% availability, P1 first response within 4 business hours, and refresh complete by 07:00 UK time on business days. It states no price.
What it says
What this says
As at Fri 9 Oct 2026Security questionnaire dated 30 Apr 2025 for Pendle Valley Academies on the Growth tier. It states 99.5% availability, P1 first response within 4 business hours, and refresh complete by 07:00 UK time on business days. It states no price.
What it is: a customer-specific security questionnaire, stored as final, describing controls for B-Glass on the Growth tier. It is not an order form or contract.
Commits: "Growth tier SLA: 99.5% availability, P1 first response within 4 business hours." Data is "held in a UK region of Snowflake, isolated to Pendle Valley Academies' account".
Unusual: the P1 response of 4 business hours matches the Starter level in the company brief, not the 1 business hour listed for Growth. The questionnaire does not say an order form changed it.
Not settled: the document names no signatory, price, term or renewal date. It also states that no regulated student data is connected, so a later change in connected data would need a fresh review.
As found in this document
As at Fri 9 Oct 2026- Availability99.5% availabilitySource: the AI read of this record
- P1 first responsewithin 4 business hoursSource: the AI read of this record
- Data refreshcomplete by 07:00 UK time on business daysSource: the AI read of this record
- Data residencyUK region of Snowflake, isolated to Pendle Valley Academies' accountSource: the AI read of this record
- Data deletionremains in its Snowflake account until deletion is requested (typically within 30 days)Source: the AI read of this record
The document
Body
Pendle Valley Academies - Security Questionnaire
Date prepared: 30 Apr 2025
Overview
This questionnaire confirms information security controls applicable to Pendle Valley Academies' use of B-Glass on the Growth tier.
Questions and answers
| Question | Answer |
|---|---|
| Data classification | Pendle Valley Academies processes general business data (CRM, admin emails, calls, HR records). No regulated student data or Special Category data is connected. |
| User access control | Growth tier includes up to 40 users with role-based access to pages, chat and search. Access is limited to finance, admissions and operations team members. |
| Connector security | Up to 8 connectors may be configured (e.g. CRM, email, finance system, HR system). Each connector uses API authentication; credentials are stored encrypted in the Snowflake account. |
| Data residency | Data is held in a UK region of Snowflake, isolated to Pendle Valley Academies' account. |
| Availability and support | Growth tier SLA: 99.5% availability, P1 first response within 4 business hours. Data refresh complete by 07:00 UK time on business days. |
| Audit and data access | Access lo |
Read the whole document (1,460 characters)
gs and query history are retained in Snowflake; Pendle Valley Academies may export them on request. | | Termination and data deletion | On contract end, academy data remains in its Snowflake account until deletion is requested (typically within 30 days). |
Unusual terms
As at Fri 9 Oct 2026- P1 first response of 4 business hours stated for Growth tier