Fulbourn Underwriting - Proposal
Documentfinal Fulbourn Underwriting · proposal · final · 18 Dec 2024
Proposal dated 18 Dec 2024 for an Enterprise B-Glass: 99.9% availability, £110k annual subscription and £140k total contract value for year 1, including implementation. It is a proposal, not executed paper.
What it says
What this says
As at Fri 9 Oct 2026Proposal dated 18 Dec 2024 for an Enterprise B-Glass: 99.9% availability, £110k annual subscription and £140k total contract value for year 1, including implementation. It is a proposal, not executed paper.
What it is: a proposal to Fulbourn Underwriting for the Enterprise tier, filed as final but still a proposal. It does not show a signature, so it is an open item, not contracted terms.
Commits: it sets out "99.9% availability SLA" and a "Data freshness SLA (refresh complete by 07:00 UK time, business days)". It also lists "Service credits for availability and freshness breaches" and a 12 week implementation.
Pricing: "Annual subscription, year 1" is £110k and "Total contract value, year 1" is £140k, which includes implementation and setup. Payment is "Invoice on signature, subscription in advance annually".
Not settled: the document gives no signature date, no term end or renewal date, no connector delivery dates and no P1 response time. Any executed order form would override these figures.
As found in this document
As at Fri 9 Oct 2026- Price£110,000Source: the AI read of this record
- Availability99.9% availability SLASource: the AI read of this record
- Data freshnessrefresh complete by 07:00 UK time, business daysSource: the AI read of this record
- Service creditsService credits for availability and freshness breachesSource: the AI read of this record
- Premium supportnamed engineer, 07:00-20:00 UK hoursSource: the AI read of this record
- Implementation12 weeks, fixed scopeSource: the AI read of this record
- Annual subscription, year 1£110,000Source: the AI read of this record
- Total contract value, year 1£140,000, including implementation and setupSource: the AI read of this record
- Payment termsInvoice on signature, subscription in advance annuallySource: the AI read of this record
Body
Fulbourn Underwriting - Proposal
18 December 2024
Executive summary
This proposal outlines implementation and subscription of B-Glass, an AI-queryable data layer connecting Fulbourn Underwriting's CRM, calls, emails and finance systems.
Context
Fulbourn Underwriting manages complex underwriting workflows across its team. Information is scattered across multiple systems. B-Glass will centralise this data, enabling underwriters to search and query cross-system insights without manual reconciliation.
Scope
Tier: Enterprise
Included:
- Up to 150 users
- Up to 20 connectors (initial configuration: CRM, call recording, email, finance system)
- SSO/SAML and SCIM user management
- Chat, search, pages and dashboards builder
- Executive sponsor assigned to the account
- Premium support: named engineer, 07:00-20:00 UK hours
- Quarterly business reviews (QBRs)
- 99.9% availability SLA
- Data freshness SLA (refresh complete by 07:00 UK time, business days)
- Service credits for availability and freshness breaches
- Security review support during implementation
- Sandbox environment for testing
Read the whole document (1,733 characters)
Implementation: 12 weeks, fixed scope, led by our Solutions Engineer team in partnership with Fulbourn's IT and business teams.
Pricing
| Item | Amount |
|---|---|
| Annual subscription, year 1 | £110k |
| Total contract value, year 1 | £140k |
The total contract value includes implementation and setup.
Payment terms: Invoice on signature, subscription in advance annually.
Next steps
- Fulbourn review and sign
- Kick-off call with our delivery team
- Security review (weeks 1-2)
- Connector build and testing (weeks 2-10)
- Go-live and user enablement (weeks 10-12)