Hampton Lucy Estates - Proposal v1
Documentdraft Hampton Lucy Estates · proposal · draft · 9 May 2024
Draft proposal from Priya Raman dated 9 May 2024 for the Starter tier: 15 users, 4 connectors. Quotes 99.5% availability, P1 response of 4 business hours, £26k first year and £20k annual subscription from year 2.
What it says
What this says
As at Fri 9 Oct 2026Draft proposal from Priya Raman dated 9 May 2024 for the Starter tier: 15 users, 4 connectors. Quotes 99.5% availability, P1 response of 4 business hours, £26k first year and £20k annual subscription from year 2.
What it is: an unsigned proposal marked "DRAFT, Please review and confirm", filed under Proposals. It is an open item, not a contract.
Commits: nothing binding. It sets out Starter scope, a 12 month term, 99.5% availability, a nightly refresh "complete by 07:00 your local time on business days" and a P1 response of 4 business hours.
Pricing: £26k for the first year, covering implementation and data integration, then £20k a year from year 2. The £20k matches the v1 Starter list price.
Not settled: the document does not show whether the customer accepted, nor that an order form followed. Any executed order form would override these figures. No signatory or customer contact is named.
As found in this document
As at Fri 9 Oct 2026- Price£25,500Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- Data refreshnightly, complete by 07:00 your local time on business daysSource: the AI read of this record
- P1 support response4 business hoursSource: the AI read of this record
- Service credits5% of one month's fee for availability breachesSource: the AI read of this record
- First year investment£25,500Source: the AI read of this record
- Annual subscription (from year 2)£19,500Source: the AI read of this record
- Billingbilled in advance on the anniversary of your start dateSource: the AI read of this record
- Contract term12 monthsSource: the AI read of this record
Body
Hampton Lucy Estates, Proposal v1
DRAFT, Please review and confirm
Summary
Hampton Lucy Estates manages residential lettings and block management across Warwickshire. This proposal outlines how B-Glass will connect your CRM, calls, emails and tickets into one queryable layer, so your team gets instant answers about tenants, properties and service requests without manual reconciliation.
Scope
Tier: Starter
Named users: 15
Data connectors: 4 (CRM, calls, emails, helpdesk)
Features: Pages, chat, search
Contract term: 12 months
We will conduct a check-in with you every six months to review adoption and discuss any enhancements you need.
Pricing
| Item | Cost |
|---|---|
| First year investment | £26k |
| Annual subscription (from year 2) | £20k |
The first-year fee covers implementation and data integration. Your annual subscription is billed in advance on the anniversary of your start date.
Service Levels
- Availability: 99.5%
- Data refresh: nightly, complete by 07:00 your local time on business days
- P1 support response: 4 business hours
- Service credits: 5% of one month's fee for availability breaches
Next Steps
Read the whole document (1,383 characters)
Please review this proposal and confirm that it covers your requirements. We will then proceed to the order form and implementation planning.
Best, Priya Raman Account Executive, BG-Demo