Thorverton Creamery - Proposal v1
Documentdraft Thorverton Creamery · proposal · draft · 28 Sep 2026
Draft proposal dated 28 Sep 2026 for the Growth tier at £50k annual subscription, £62k total investment. It quotes 99.5% uptime and a one-hour priority response in business hours. Not signed and not an order form.
What it says
What this says
As at Fri 9 Oct 2026Draft proposal dated 28 Sep 2026 for the Growth tier at £50k annual subscription, £62k total investment. It quotes 99.5% uptime and a one-hour priority response in business hours. Not signed and not an order form.
What it is: a draft proposal from Matteo Ricci to Thorverton Creamery for B-Glass on the Growth tier, covering customer-service and key-accounts teams. The text says "Status: Draft".
Commits: nothing binding yet. It quotes £50k annual subscription, £62k total investment, 99.5% uptime, a one-hour priority response in business hours and a nightly refresh completed by 07:00 UK time.
Unusual: the £50k matches the v2 Growth list price in the brief, with no discount shown. The implied £12k difference to the total is not itemised, though it matches the Growth implementation fee in the brief. Go-live is only "late 2026".
Not settled: no order form, signature, start date, term length or connector commitments. The proposal names no customer contact, and the order form and master service agreement are still to be prepared.
As found in this document
As at Fri 9 Oct 2026- Price£50,000Source: the AI read of this record
- Annual Subscription£50,000Source: the AI read of this record
- Total Investment£62,000Source: the AI read of this record
- Availability99.5% uptimeSource: the AI read of this record
- Supportone-hour response for priority issues (business hours)Source: the AI read of this record
- Data RefreshNightly, completed by 07:00 UK timeSource: the AI read of this record
- Implementation8 weeksSource: the AI read of this record
The document
Body
Thorverton Creamery - Proposal v1
Status: Draft
Date: 28 Sep 2026
Overview
We propose B-Glass on the Growth tier to support your customer-service and key-accounts teams. The system will connect your CRM, email, ticketing systems and customer data to create a single queryable source, helping your team serve customers faster and identify key accounts.
The Solution
Tier: Growth
What's Included:
- Connection of your CRM, email, ticketing and up to 5 other sources
- Full-text search and natural-language query
- Pre-built dashboards for customer service and key accounts
- Chat interface for ad-hoc questions
- Quarterly business reviews
- Implementation and onboarding support (8 weeks)
Annual Subscription: £50k
Total Investment: £62k
Implementation Timeline
- Phase 1: Readiness, Week 1–2
- Phase 2: Connectors and Testing, Week 3–6
- Phase 3: User Training and Go-Live, Week 7–8
Go-live target: late 2026.
Service Levels
- Availability: 99.5% uptime
- Support: one-hour response for priority issues (business hours)
- Data Refresh: Nightly, completed by 07:00 UK time
Next Steps
Read the whole document (1,446 characters)
- We will call you to confirm your data sources and team structure.
- Once confirmed, we will prepare the order form and master service agreement.
- You will review, approve and sign the contract.
- Implementation begins the following week.
Best regards, Matteo
Unusual terms
As at Fri 9 Oct 2026- Go-live target only 'late 2026'
- Total investment not itemised