Kronfeld Assekuranz - Master Services Agreement (signed)
Documentexecuted Kronfeld Assekuranz · contract · executed · 2026-03-23
Executed MSA for a Growth tier brain, effective 7 Apr 2026 to 6 Apr 2027. Subscription £48k per year with a 5% first-term discount, implementation £12k. Availability 99.5%, P1 first response 1 business hour.
What it says
What this says
Current to 14 Oct 26Executed MSA for a Growth tier brain, effective 7 Apr 2026 to 6 Apr 2027. Subscription £48k per year with a 5% first-term discount, implementation £12k. Availability 99.5%, P1 first response 1 business hour.
What it is: the signed master services agreement between BB-Demo Limited and Kronfeld Assekuranz for a Growth tier Company Brain in the customer's Snowflake account. Total contract value is stated as £60k.
Commits: availability 99.5%, P1 first response of 1 business hour, nightly refresh "complete by 07:00 customer local time on business days". Billing is quarterly in advance with net 30 days payment terms.
Unusual: the annual subscription "includes a 5% first-term discount" and standard pricing applies from renewal. The service credit is stated as 10% of one month's fee, for availability only. All eight connectors are promised live within eight weeks of 7 Apr 2026.
Not settled: the customer signatory is shown only as Authorised Signatory, with no name or date. The text states no renewal notice period or auto-renewal.
As found in this document
Current to 9 Oct 26- Date end6 Apr 2027Source: object_read:doc_177_005
- Date signed23 Mar 2026Source: object_read:doc_177_005
- Date start7 Apr 2026Source: object_read:doc_177_005
- Price£47,500Source: object_read:doc_177_005
- Availability99.5%Source: object_read:doc_177_005
- P1 first response time1 business hourSource: object_read:doc_177_005
- Data refreshNightly, complete by 07:00 customer local time on business daysNightly, complete by 07:00 customer local time on business days · Source: object_read:doc_177_005
- Service credit (availability only)10% of one month's subscription fee per month of breach10% of one month's subscription fee per month of breach · Source: object_read:doc_177_005
- Annual subscription£47,500Source: object_read:doc_177_005
- Implementation£12,000 (8 weeks, up to 8 connectors)£12,000 (8 weeks, up to 8 connectors) · Source: object_read:doc_177_005
- BillingQuarterly in advance, commencing 7 Apr 2026Quarterly in advance, commencing 7 Apr 2026 · Source: object_read:doc_177_005
- Payment termsNet 30 days from invoice dateSource: object_read:doc_177_005
- Connector deliveryAll eight promised connectors will be live within eight weeks of that dateAll eight promised connectors will be live within eight weeks of that date · Source: object_read:doc_177_005
The document
Body
Kronfeld Assekuranz - Master Services Agreement (signed)
Parties
Provider: BB-Demo Limited, London, United Kingdom
Customer: Kronfeld Assekuranz, Düsseldorf, Germany
1. Services
BB-Demo will provide the Company Brain, a Growth tier subscription, deployed in the customer's Snowflake account. The brain connects broker submissions, calls and complaints across each broker's activity so that claims and broker management see a unified view.
2. Term and fees
| Item | Cost |
|---|---|
| Company Brain – Growth (annual subscription) | £48k |
| Implementation – Growth (8 weeks, up to 8 connectors) | £12k |
| Total contract value | £60k |
The annual subscription includes a 5% first-term discount. From renewal onwards, standard pricing applies.
Effective date: 7 Apr 2026
Contract end: 6 Apr 2027
Billing: Quarterly in advance, commencing 7 Apr 2026
Payment terms: Net 30 days from invoice date
3. Service levels
Read the whole document (1,715 characters)
| Metric | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response time | 1 business hour |
| Data refresh | Nightly, complete by 07:00 customer local time on business days |
| Service credit (availability only) | 10% of one month's subscription fee per month of breach |
4. Scope
- Up to 40 users
- Up to 8 connectors
- Pages, chat, search and dashboards builder
5. Implementation
Implementation will commence on 7 Apr 2026. All eight promised connectors will be live within eight weeks of that date.
Signatures
For and on behalf of BB-Demo Limited:
Tom Ashdown, Account Executive
Date: 23 Mar 2026
For and on behalf of Kronfeld Assekuranz:
Authorised Signatory
Unusual terms
Current to 9 Oct 26- 5% first-term discount
- Service credit for availability only at 10% of one month's fee
- Eight connectors live within eight weeks of 7 Apr 2026