Llano Crossing Software - Master Services Agreement (signed)
Documentexecuted Llano Crossing Software · contract · executed · 11 Jun 2026
Executed MSA for the Starter tier, signed 11 Jun 2026, running 25 Jun 2026 to 24 Jun 2027. Subscription £22k per annum in advance, implementation £6,000 one-off. Availability 99.5% monthly uptime, P1 first response 4 business hours.
What it says
What this says
As at Fri 9 Oct 2026Executed MSA for the Starter tier, signed 11 Jun 2026, running 25 Jun 2026 to 24 Jun 2027. Subscription £22k per annum in advance, implementation £6,000 one-off. Availability 99.5% monthly uptime, P1 first response 4 business hours.
What it is: the executed Master Services Agreement between BG-Demo Limited and Llano Crossing Software for B-Glass Starter tier. It was signed on 11 Jun 2026 by Jordan Pike and Hollie Grieve for BG-Demo, and by a Customer Success Director and a Customer Operations Manager for the customer.
Commits: "£22k per annum (B-Glass – Starter), payable annually in advance", plus "£6,000 (one-off, non-recurring)" implementation, net 30 days. Service levels are 99.5% monthly uptime, 4 business hours for P1 first response and a nightly refresh by 07:00.
Unusual: credits are 5% of the month's fee and "the customer's sole remedy for availability breaches". Nothing credits stale data, and liability is carved out only for death, injury and fraud, with no cap stated.
Not settled: the text states no renewal or auto-renewal mechanism and no notice period beyond termination for breach. The customer signatories are unnamed, and the Data Processing Agreement it refers to is not in this document.
As found in this document
As at Fri 9 Oct 2026- Date end24 Jun 2027Source: the AI read of this record
- Date signed11 Jun 2026Source: the AI read of this record
- Date start25 Jun 2026Source: the AI read of this record
- Price£22,000Source: the AI read of this record
- Subscription fee£22,000 per annum (B-Glass – Starter), payable annually in advance.Source: the AI read of this record
- Implementation fee£6,000 (one-off, non-recurring), payable within 30 days of invoice.Source: the AI read of this record
- Payment termsNet 30 days from invoice date.Source: the AI read of this record
- Term12 months, start 25 June 2026, end 24 June 2027Source: the AI read of this record
- Availability99.5% monthly uptimeSource: the AI read of this record
- P1 first response4 business hoursSource: the AI read of this record
- Data refreshNightly, complete by 07:00 customer local time on business daysSource: the AI read of this record
- Service creditFor any month in which availability falls below 99.5%, BG-Demo shall credit 5% of that month's subscription fee.Source: the AI read of this record
- TerminationEither party may terminate for material breach upon 30 days' written notice if the breach remains uncured.Source: the AI read of this record
The document
Body
Llano Crossing Software - Master Services Agreement
1. Parties
Provider: BG-Demo Limited, a company incorporated in England and Wales
Customer: Llano Crossing Software
2. Services
BG-Demo shall provide B-Glass – Starter tier, comprising:
- Access for up to 15 users (soft limit)
- Up to 4 data connectors
- Pages, chat and search functionality
- Nightly data refresh completed by 07:00 customer local time on business days
3. Term and Commencement
Start Date: 25 June 2026
Term: 12 months
End Date: 24 June 2027
4. Fees and Payment
Recurring Subscription
£22k per annum (B-Glass – Starter), payable annually in advance.
Implementation
£6,000 (one-off, non-recurring), payable within 30 days of invoice.
Payment Terms
Net 30 days from invoice date.
5. Service Levels
| Service Level | Commitment |
|---|---|
| Availability | 99.5% monthly uptime |
| P1 First Response | 4 business hours |
| Data Refresh | Nightly, complete by 07:00 customer local time on business days |
Read the whole document (2,323 characters)
Service Credits
For any month in which availability falls below 99.5%, BG-Demo shall credit 5% of that month's subscription fee. Credits are the customer's sole remedy for availability breaches.
6. Support
Six-monthly check-in via email or video call. Email support with 4-business-hour P1 response time during UK business hours.
7. Confidentiality
Each party shall maintain confidentiality of the other party's confidential information and shall not disclose it without prior written consent, except as required by law.
8. Liability
Neither party limits liability for death, personal injury, fraud or fraudulent misrepresentation.
9. Termination
Either party may terminate for material breach upon 30 days' written notice if the breach remains uncured.
10. Entire Agreement
This agreement, together with any order form and the Data Processing Agreement, constitutes the entire agreement and supersedes all prior negotiations and agreements.
Executed by
For BG-Demo Limited:
Jordan Pike Account Executive, US 11 June 2026
Hollie Grieve Customer Success Manager 11 June 2026
For Llano Crossing Software:
Customer Success Director 11 June 2026
Customer Operations Manager 11 June 2026
Unusual terms
As at Fri 9 Oct 2026- Credits are sole remedy for availability breaches
- No service credit for data freshness
- No renewal or notice mechanism stated
- No liability cap stated