Llano Crossing Software - Proposal
Documentfinal Llano Crossing Software · proposal · final · 11 May 2026
A proposal, not executed paper, for the Starter tier at £22k per year plus a £6,000 implementation fee, total contract value £28k. It states 99.5% availability and a P1 first response of 4 business hours. No signature or order form is shown.
What it says
What this says
As at Fri 9 Oct 2026A proposal, not executed paper, for the Starter tier at £22k per year plus a £6,000 implementation fee, total contract value £28k. It states 99.5% availability and a P1 first response of 4 business hours. No signature or order form is shown.
What it is: a proposal for B-Glass at Starter tier, with up to 4 connectors and 15 users, created 2026-05-11. The stored status is final, but the text is a proposal and its next steps still list approval, security review and execution of the Master Services Agreement.
Commits: "Availability: 99.5%", "P1 first response: 4 business hours" and "Service credit: 5% of one month's monthly fee for any availability breach". Billing is "Annual subscription, billed in advance" with "30-day payment terms from invoice date" and a "12-month term".
Unusual: the subscription price of £22k matches the v2 Starter list in the brief, and the implementation fee matches the standard Starter fee. Nothing else departs from standard Starter terms.
Not settled: the document does not show who at the customer received or approved it, whether it was signed, a start date or a renewal date. Nothing in it shows it became an order form, so treat it as an open item.
As found in this document
As at Fri 9 Oct 2026- Price£28,000Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response4 business hoursSource: the AI read of this record
- Service credit5% of one month's monthly fee for any availability breachSource: the AI read of this record
- Subscription price£22,000 annual, billed in advanceSource: the AI read of this record
- Implementation fee£6,000, payable on engagementSource: the AI read of this record
- Payment terms30-day payment terms from invoice dateSource: the AI read of this record
- Term12-month termSource: the AI read of this record
- Implementation period4 weeksSource: the AI read of this record
Body
Llano Crossing Software - Proposal
1. Executive Summary
This proposal outlines BG-Demo's engagement with Llano Crossing Software to implement B-Glass, our AI-queryable layer that unifies your CRM, calls, emails, tickets, product usage, finance and HR data. The implementation is designed to enable your customer success team to read tickets against usage patterns, uncovering insights that manual reconciliation cannot provide.
2. Scope
Solution
B-Glass – Starter tier with up to 4 connectors and 15 users. The implementation includes setup of your Snowflake environment, initial connector configuration, user training, and support through go-live.
Timeline
Implementation period: 4 weeks
Support
Six-monthly check-in and email support with a 4-business-hour P1 response time.
3. Pricing
| Item | Unit Price | Quantity | Net |
|---|---|---|---|
| B-Glass – Starter (annual) | £22k | 1 | £22k |
| Implementation – Starter (4 weeks, up to 4 connectors) | £6,000 | 1 | £6,000 |
| Total contract value | £28k |
Read the whole document (1,607 characters)
Terms
- Annual subscription, billed in advance
- Implementation fee payable on engagement
- 30-day payment terms from invoice date
- 12-month term
Service Level
- Availability: 99.5%
- P1 first response: 4 business hours
- Service credit: 5% of one month's monthly fee for any availability breach
4. Next Steps
- Review and approval by your team
- Security review as required
- Execution of the Master Services Agreement
- Kick-off meeting to confirm connector priorities
We look forward to working with Llano Crossing Software.