Pelton Grange Care - Master Services Agreement v2
Documentdraft Pelton Grange Care · contract · draft · 31 Jul 2025
Unsigned draft MSA for the Growth tier: 12 months from 10 Sep 2025 at £44k less 5%, plus £12k implementation. Commits to 99.5% availability and P1 response within 1 business hour. The signature block is still to follow.
What it says
What this says
As at Fri 9 Oct 2026Unsigned draft MSA for the Growth tier: 12 months from 10 Sep 2025 at £44k less 5%, plus £12k implementation. Commits to 99.5% availability and P1 response within 1 business hour. The signature block is still to follow.
What it is: a draft Master Services Agreement between Pelton Grange Care and BG-Demo Limited for the Growth tier. It states "Signature block to follow upon final execution", so it is not executed.
Commits: availability of "99.5% uptime (excluding scheduled maintenance)", "P1 Support Response: Within 1 business hour", and data refresh "Complete by 07:00 customer local time on business days". Subscription is £42k after the 5% discount, with total first-year value of £54k.
Unusual: the 5% discount applies to the first contract year only, and early termination by the customer "shall result in forfeiture of prepaid fees". Termination needs 90 days' written notice at the end of the initial term.
Not settled: the text does not show an executed copy, a signing date, a signatory or the Appendix A terms. Renewal pricing is only "reviewed according to then-current pricing schedules", and the End Date of 9 Sep 2026 has passed. The executed order form should be checked for the contracted terms.
As found in this document
As at Fri 9 Oct 2026- Date end9 Sep 2026Source: the AI read of this record
- Date start10 Sep 2025Source: the AI read of this record
- Price£44,000Source: the AI read of this record
- Availability99.5% uptime (excluding scheduled maintenance)Source: the AI read of this record
- P1 Support ResponseWithin 1 business hourSource: the AI read of this record
- Data RefreshComplete by 07:00 customer local time on business daysSource: the AI read of this record
- Service CreditsIf Provider fails to meet availability, Customer is eligible for a service credit equal to 10% of the monthly subscription feeSource: the AI read of this record
- Subscription fee£44,000 unit price, 5% discount, £41,800 annual costSource: the AI read of this record
- Implementation fee£12,000 (8 weeks, up to 8 connectors)Source: the AI read of this record
- Total first-year contract value£53,800Source: the AI read of this record
- BillingAnnual in advanceSource: the AI read of this record
- Payment TermsNet 30 daysSource: the AI read of this record
- Connector deliveryAll connectors shall be live within these timeframes (8 weeks)Source: the AI read of this record
- Termination notice90 days' written notice at the end of the initial 12-month termSource: the AI read of this record
The document
Body
Pelton Grange Care, Master Services Agreement v2
Draft
1. Parties
This Agreement is entered into between Pelton Grange Care, a company registered in England with principal place of business in Durham ("Customer"), and BG-Demo Limited, a company registered in England and Wales ("Provider").
2. Services and Term
Provider shall provide B-Glass (Growth tier) as described in this Agreement.
- Start Date: 10 Sep 2025
- End Date: 9 Sep 2026
- Term: 12 months, renewable annually
3. Service Description
The Growth tier includes:
- AI-powered search and question-answering across connected systems
- Drag-and-drop dashboard builder
- Up to 40 users and 8 data connectors
- Quarterly business reviews
- Implementation over 8 weeks
4. Fees and Payment
Subscription
| Item | Unit Price | Discount | Annual Cost |
|---|---|---|---|
| B-Glass – Growth | £44k | 5% | £42k |
Implementation
| Item | Cost |
|---|---|
| Implementation – Growth (8 weeks, up to 8 connectors) | £12k |
Total first-year contract value: £54k
- Billing: Annual in advance
- Payment Terms: Net 30 days
- Currency: GBP
Read the whole document (3,196 characters)
The 5% discount applies to the first contract year only. Upon renewal, pricing shall be reviewed according to then-current pricing schedules.
5. Service Levels
Provider commits to:
- Availability: 99.5% uptime (excluding scheduled maintenance)
- P1 Support Response: Within 1 business hour
- Data Refresh: Complete by 07:00 customer local time on business days
Service Credits: If Provider fails to meet availability, Customer is eligible for a service credit equal to 10% of the monthly subscription fee.
6. Implementation Schedule
Implementation shall be completed over 8 weeks:
- Weeks 1–2: Security review, data audit, connector setup
- Weeks 3–6: Live connector integration and data validation
- Weeks 7–8: User training and transition to operational support
All connectors shall be live within these timeframes.
7. Data Protection
Provider shall process Customer data in accordance with the Data Processing Agreement attached as Appendix A.
8. Confidentiality
Each party shall maintain the confidentiality of the other's Confidential Information and shall not disclose it to third parties without prior written consent.
9. Intellectual Property
Provider retains all right, title and interest in B-Glass software and its components. Customer may only use the software for its own internal business purposes as set out in this Agreement.
10. Limitation of Liability
Neither party shall be liable to the other for indirect, incidental, consequential or punitive damages, regardless of the cause.
11. Termination
Either party may terminate this Agreement at the end of the initial 12-month term with 90 days' written notice. Early termination by Customer shall result in forfeiture of prepaid fees.
12. General
This Agreement shall be governed by the laws of England and Wales. Both parties agree to attempt to resolve disputes through good-faith negotiation before pursuing legal action.
Signature block to follow upon final execution
Unusual terms
As at Fri 9 Oct 2026- 5% first-year discount
- Forfeiture of prepaid fees on early termination
- 90 days' notice at end of initial term
- Renewal pricing reviewed against then-current schedules