Wellbrook Facilities - Order Form (signed)
Documentexecuted Wellbrook Facilities · order form · executed · 8 Apr 2026
Order form for the Starter subscription, dated 8 Apr 2026, running 1 May 2026 to 30 Apr 2027 at £20k per year. Availability 99.5%, P1 response 4 business hours from first contact. Standard Starter terms; no connector delivery dates.
What it says
What this says
As at Fri 9 Oct 2026Order form for the Starter subscription, dated 8 Apr 2026, running 1 May 2026 to 30 Apr 2027 at £20k per year. Availability 99.5%, P1 response 4 business hours from first contact. Standard Starter terms; no connector delivery dates.
What it is: The Starter order form between BG-Demo Limited and Wellbrook Facilities, issued under the Master Services Agreement. It is stored as executed and both sides are dated 8 Apr 2026.
Commits: The annual fee is £20k, billed "Annual, in advance" on Net 30 days. Service levels are 99.5% uptime per calendar month, P1 response of 4 business hours, and data refresh by 07:00 customer local time each business day.
Unusual: Nothing departs from standard Starter terms. The customer signatory is only "Authorised Signatory", unnamed, and the signature lines are blank in the text.
Not settled: The order form states no renewal mechanism or notice period, and no connector delivery dates. Terms after 30 Apr 2027 are not covered.
As found in this document
As at Fri 9 Oct 2026- Date end30 Apr 2027Source: the AI read of this record
- Date signed8 Apr 2026Source: the AI read of this record
- Date start1 May 2026Source: the AI read of this record
- Price£19,500Source: the AI read of this record
- Initial Term12 monthsSource: the AI read of this record
- Annual Fee£19,500Source: the AI read of this record
- Billing FrequencyAnnual, in advanceSource: the AI read of this record
- Payment TermsNet 30 daysSource: the AI read of this record
- Invoice Period1 May 2026-30 April 2027Source: the AI read of this record
- Availability99.5% uptime per calendar monthSource: the AI read of this record
- P1 Incident Response4 business hours from first contactSource: the AI read of this record
- Data RefreshComplete by 07:00 customer local time each business daySource: the AI read of this record
- Service Credit5% of one month's subscription if availability target is not metSource: the AI read of this record
- ConnectorsUp to four data connectorsSource: the AI read of this record
The document
Body
Wellbrook Facilities, Order Form
Service Agreement
This Order Form confirms BG-Demo Limited's agreement to provide B-Glass – Starter subscription to Wellbrook Facilities, effective from 1 May 2026.
Commencement: 1 May 2026 Expiry: 30 April 2027 Initial Term: 12 months
Service
B-Glass – Starter tier, comprising:
- Pages, chat and search capabilities
- Up to four data connectors
- Six-monthly check-in reviews with your Customer Success Manager
Pricing and Payment Terms
| Service | Annual Fee |
|---|---|
| B-Glass – Starter | £20k |
Total Contract Value: £20k
- Billing Frequency: Annual, in advance
- Payment Terms: Net 30 days
- Invoice Period: 1 May 2026-30 April 2027
Service Levels
The following service levels apply:
- Availability: 99.5% uptime per calendar month
- P1 Incident Response: 4 business hours from first contact
- Data Refresh: Complete by 07:00 customer local time each business day
- Service Credit: 5% of one month's subscription if availability target is not met
Governance
Read the whole document (1,458 characters)
This Order Form is issued under and governed by the Master Services Agreement between the parties. The MSA terms apply in full.
Authorisation
On behalf of BG-Demo Limited:
Signed: _____________________
Priya Raman Account Executive
8 April 2026
On behalf of Wellbrook Facilities:
Signed: _____________________
Authorised Signatory
8 April 2026
Unusual terms
As at Fri 9 Oct 2026- Customer signatory unnamed (Authorised Signatory)