Wellbrook Facilities - Order Form (signed)
Documentexecuted Wellbrook Facilities · order form · executed · 17 Apr 2024
Executed order form dated 17 Apr 2024 for Starter at £20k less 10%, with a £6,000 implementation. Commits 99.5% availability and a P1 first response of 4 business hours. The term ran 1 May 2024 to 30 Apr 2025.
What it says
What this says
As at Fri 9 Oct 2026Executed order form dated 17 Apr 2024 for Starter at £20k less 10%, with a £6,000 implementation. Commits 99.5% availability and a P1 first response of 4 business hours. The term ran 1 May 2024 to 30 Apr 2025.
What it is: an executed order form between BG-Demo Limited and Wellbrook Facilities for the Starter tier, signed 17 Apr 2024 by Priya Raman and an unnamed customer Director. Total contract value is stated as £24k.
Commits: "Availability: 99.5%" and "P1 first response: 4 business hours", with a service credit of 5% of one month's subscription fee for availability breaches. Payment is due in 30 days in GBP, billed annual in advance.
Unusual: a 10% first-term discount on the subscription, taking £20k to £18k. Implementation covers up to 4 connectors.
Not settled: the text states an end date of 30 Apr 2025 but no renewal mechanism or notice period. It does not show what happened after that term, and it does not name the customer signatory.
As found in this document
As at Fri 9 Oct 2026- Date end30 Apr 2025Source: the AI read of this record
- Date signed17 Apr 2024Source: the AI read of this record
- Date start1 May 2024Source: the AI read of this record
- Price£17,550Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response4 business hoursSource: the AI read of this record
- Service credit5% of one month's subscription fee, credited for any month in which availability falls below the stated thresholdSource: the AI read of this record
- Nightly data refreshcomplete by 07:00 customer local time on business daysSource: the AI read of this record
- BillingAnnual in advanceSource: the AI read of this record
- Payment due30 daysSource: the AI read of this record
- Invoice dateUpon contract signatureSource: the AI read of this record
- Implementation£6,000 one-time, four weeks, up to 4 connectorsSource: the AI read of this record
- Total contract value£23,550Source: the AI read of this record
The document
Body
Wellbrook Facilities - Order Form (signed)
Date: 17 Apr 2024
Parties
This order form is entered into between:
BG-Demo Limited, a company registered in England (the "Provider")
and
Wellbrook Facilities (the "Customer")
Subscription and Implementation
| Item | Quantity | Unit Price | Discount | Net Amount | Recurring |
|---|---|---|---|---|---|
| B-Glass – Starter | 1 | £20k | 10% | £18k | Annual |
| Implementation – Starter (4 weeks, up to 4 connectors) | 1 | £6,000 | , | £6,000 | One-time |
Total contract value: £24k
Contract Term
- Start date: 1 May 2024
- End date: 30 Apr 2025
- Billing: Annual in advance
Service Level
The Provider commits to the following service level:
- Availability: 99.5%
- P1 first response: 4 business hours
- Service credit: 5% of one month's subscription fee, credited for any month in which availability falls below the stated threshold
Payment Terms
- Invoice date: Upon contract signature
- Payment due: 30 days
- Currency: GBP
Included Features
The Starter tier includes:
Read the whole document (1,824 characters)
- One team
- Up to 15 users (soft limit)
- Up to 4 connectors (hard limit)
- Pages, chat and search
- Six-monthly check-in
- Nightly data refresh complete by 07:00 customer local time on business days
Implementation
Implementation is four weeks, including:
- Data source connection and field mapping
- Initial data refresh
- Setup documentation and handover
- Support for up to 4 connectors
Connector connectivity must be confirmed before implementation begins.
Signatures
For BG-Demo Limited:
_______________________________ Priya Raman Account Executive Date: 17 Apr 2024
For Wellbrook Facilities:
_______________________________ Director Date: 17 Apr 2024
Unusual terms
As at Fri 9 Oct 2026- 10% first-term discount on subscription
- Connector connectivity must be confirmed before implementation begins