Wellbrook Facilities - Master Services Agreement (signed)
Documentexecuted Wellbrook Facilities · contract · executed · 17 Apr 2024
Executed Master Services Agreement dated 17 Apr 2024 for the Starter service from 1 May 2024 to 30 April 2025, renewing yearly. It states 99.5% availability, a 4 business hours P1 first response and a £18k first-term subscription.
What it says
What this says
As at Fri 9 Oct 2026Executed Master Services Agreement dated 17 Apr 2024 for the Starter service from 1 May 2024 to 30 April 2025, renewing yearly. It states 99.5% availability, a 4 business hours P1 first response and a £18k first-term subscription.
What it is: the executed MSA between BG-Demo Limited and Wellbrook Facilities for B-Glass Starter service. It runs "from 1 May 2024 to 30 April 2025, and thereafter for successive one-year periods" unless either party gives 90 days' written notice.
Commits: 99.5% uptime measured monthly, P1 first response within 4 business hours, nightly refresh by 07:00 customer local time on business days, and a 5% service credit for an availability miss. Payment is due within 30 days of invoice.
Unusual: a 10% discount on the first term only, so the £18k subscription is a first-term figure. Renewals are at "the then-current list price unless otherwise agreed in writing".
Not settled: the signature blocks are blank in this copy, so the text does not show who signed or on what date. It does not state the renewal price or any later term.
As found in this document
As at Fri 9 Oct 2026- Date end30 Apr 2025Source: the AI read of this record
- Date renewal30 Apr 2025Source: the AI read of this record
- Date signed17 Apr 2024Source: the AI read of this record
- Date start1 May 2024Source: the AI read of this record
- Price£17,550Source: the AI read of this record
- System Availability99.5% uptime, measured monthlySource: the AI read of this record
- P1 First Response4 business hoursSource: the AI read of this record
- Nightly Data RefreshComplete by 07:00 customer local time on business daysSource: the AI read of this record
- Service Credit5% of one month's subscription fee if availability falls below 99.5% in any monthSource: the AI read of this record
- Starter Subscription£17,550 (annual, 10% discount for first term)Source: the AI read of this record
- Implementation£6,000 (4 weeks, up to 4 connectors)Source: the AI read of this record
- Total Contract Value£23,550Source: the AI read of this record
- Invoice and paymentInvoice issued on 1 May 2024; payment due within 30 days of invoiceSource: the AI read of this record
- Non-renewal notice90 days' written notice of non-renewalSource: the AI read of this record
The document
Body
Wellbrook Facilities - Master Services Agreement
Status: Executed | Date: 17 April 2024
1. Services
BG-Demo Limited ("Provider") shall supply Wellbrook Facilities ("Customer") with access to B-Glass Starter service ("Service") from 1 May 2024 to 30 April 2025, and thereafter for successive one-year periods on the anniversary date, unless either party provides 90 days' written notice of non-renewal.
2. Service Scope
The Service comprises:
- Access to B-Glass analytics and search platform
- Connection to up to 4 customer systems via secure data connectors
- Pages, chat and search functionality
- Six-monthly check-in meetings with the account team
The Service is built and operated within the Customer's own data environment.
3. Fees and Payment
| Item | Amount |
|---|---|
| Starter Subscription (annual, 10% discount for first term) | £18k |
| Implementation – Starter (4 weeks, up to 4 connectors) | £6,000 |
| Total Contract Value | £24k |
Read the whole document (2,974 characters)
Invoice shall be issued on 1 May 2024. Payment is due within 30 days of invoice. The 10% discount applies only to the first contract term. Renewals shall be at the then-current list price unless otherwise agreed in writing.
4. Service Levels
| Metric | Standard |
|---|---|
| System Availability | 99.5% uptime, measured monthly |
| P1 First Response | 4 business hours |
| Nightly Data Refresh | Complete by 07:00 customer local time on business days |
| Service Credit | 5% of one month's subscription fee if availability falls below 99.5% in any month |
5. Support
Customer support is available during UK business hours. Critical issues will receive a first response within 4 business hours of notification.
6. Data Protection
Provider shall implement appropriate technical and organisational security measures. Details are set out in the Data Processing Agreement.
7. Confidentiality
Each party shall keep the other's confidential information confidential and shall not disclose it to third parties except as required by law or with written consent.
8. Limitation of Liability
Except for breaches of confidentiality or data protection, Provider's total liability shall not exceed fees paid in the preceding 12 months.
9. Termination
This Agreement runs from 1 May 2024 to 30 April 2025, then renews for successive one-year terms on the anniversary date unless either party provides 90 days' written notice of non-renewal. Either party may terminate immediately for material breach if not cured within 30 days of written notice.
10. Governing Law
This Agreement is governed by the laws of England and Wales.
Signatures
For Wellbrook Facilities:
Signature: ___________________________
Name and Title: ___________________________
Date: ___________________________
For BG-Demo Limited:
Signature: ___________________________
Name and Title: ___________________________
Date: ___________________________
Unusual terms
As at Fri 9 Oct 2026- 10% first-term discount
- Renewal at then-current list price
- Auto-renewal for one-year terms with 90 days' notice