Wellbrook Facilities - Proposal
Documentfinal Wellbrook Facilities · proposal · final · 4 Mar 2024
Proposal dated 4 Mar 2024 from Priya Raman for a Starter tier B-Glass: 99.5% uptime, 4-hour critical response, Year 1 total £24k and ongoing annual fee £18k. It is an offer, not executed paper, and does not show acceptance.
What it says
What this says
As at Fri 9 Oct 2026Proposal dated 4 Mar 2024 from Priya Raman for a Starter tier B-Glass: 99.5% uptime, 4-hour critical response, Year 1 total £24k and ongoing annual fee £18k. It is an offer, not executed paper, and does not show acceptance.
What it is: a sales proposal prepared by Priya Raman, Account Executive, for Wellbrook Facilities. It covers a four-week implementation and a Starter subscription for one team, with ticketing, audit and accounting sources.
Commits: it states "99.5% uptime", "4-hour response for critical issues" and nightly refresh "by 07:00 UK time". Price is "£24k" for Year 1 and "£18k" ongoing, on "Net 30 days, invoiced in advance".
Unusual: the ongoing fee is below the Starter v1 list price of £20k, and the text gives no reason or discount wording. The fee is also marked "subject to renewal".
Not settled: the text shows no signature, order form number, start date or end date. Any executed order form decides the contracted price and terms over this proposal.
As found in this document
As at Fri 9 Oct 2026- Price£23,550Source: the AI read of this record
- Availability99.5% uptimeSource: the AI read of this record
- Support4-hour response for critical issuesSource: the AI read of this record
- Data refreshComplete nightly by 07:00 UK timeSource: the AI read of this record
- Year 1 total investment£23,550 (implementation plus first-year subscription)Source: the AI read of this record
- Ongoing annual fee£17,550 (subject to renewal)Source: the AI read of this record
- Payment termsNet 30 days, invoiced in advanceSource: the AI read of this record
- Implementation4 weeksSource: the AI read of this record
- Go-live supportTwo-week go-live supportSource: the AI read of this record
- Deployment and trainingwithin six to eight weeksSource: the AI read of this record
The document
Body
Wellbrook Facilities, B-Glass Proposal
Executive Summary
Wellbrook Facilities manages facilities across the Midlands for office and hospital clients. Each site has its own tickets, audits and invoices. Today, your contract managers must check multiple systems to understand a site's current status. B-Glass solves this by bringing all your data into one queryable platform, so your teams see complete site information without switching systems.
Business Case
Data reconciliation slows your team down. Contract managers context-switch between the helpdesk, audit records and accounting. B-Glass eliminates that friction. Your team asks questions and gets instant answers:
- What tickets are open at this site?
- When is the next audit due?
- What is the client's invoice status this month?
The Solution
B-Glass is an AI platform that sits inside your Snowflake account and learns your business systems. It connects your ticketing system, audit records and financial data. Your teams query it in plain English.
What You Get
Implementation (4 weeks)
Read the whole document (2,011 characters)
- Connect up to four data sources
- Integrate ticketing, audits and accounting records
- Build foundational queries and pages
- Conduct team training
- Two-week go-live support
Year 1 Subscription
- Tier: Starter (up to 15 users, single team)
- Features: Pages, chat, search and natural-language queries
- Availability: 99.5% uptime
- Support: 4-hour response for critical issues
- Data Refresh: Complete nightly by 07:00 UK time
Pricing
Year 1 Total Investment: £24k (implementation plus first-year subscription)
Ongoing Annual Fee: £18k (subject to renewal)
Payment Terms: Net 30 days, invoiced in advance.
Timeline
- Proposal review: this week
- Security and technical review: following two weeks
- Agreement and signature: within four weeks
- Deployment and training: within six to eight weeks
Prepared by: Priya Raman, Account Executive
Date: 4 March 2024
Unusual terms
As at Fri 9 Oct 2026- Ongoing annual fee of £17,550 is below the Starter v1 list price, with no reason stated
- Ongoing fee marked subject to renewal