Wellbrook Facilities - Proposal v1
Documentdraft Wellbrook Facilities · proposal · draft · 28 Feb 2024
Draft v1 Starter proposal from Priya Raman, dated 28 Feb 2024. It states 99.5% uptime, 4-hour first response for urgent issues, and a Year 1 total of £24k, of which £18k is subscription.
What it says
What this says
As at Fri 9 Oct 2026Draft v1 Starter proposal from Priya Raman, dated 28 Feb 2024. It states 99.5% uptime, 4-hour first response for urgent issues, and a Year 1 total of £24k, of which £18k is subscription.
What it is: a draft proposal, not a contract, prepared by Priya Raman, Account Executive, for Wellbrook Facilities. It offers a four-week implementation and a Starter subscription for up to 15 users and one team.
Commits: nothing binding, since it is unsigned. It quotes "Availability: 99.5% uptime", "4-hour first response for urgent issues" and nightly refresh "complete by 07:00 UK time". Payment terms read "Net 30 days in advance."
Unusual: the Year 1 subscription of £18k sits below the v1 Starter list price of £20k, so a discount is implied but not stated. The support line says "4-hour" without saying business hours.
Not settled: whether Wellbrook accepted it, what was finally agreed, and any renewal date. Only an executed order form can answer those.
As found in this document
As at Fri 9 Oct 2026- Price£23,550Source: the AI read of this record
- Year 1 Total£23,550 (includes implementation and first-year subscription)Source: the AI read of this record
- Year 1 Subscription£17,550Source: the AI read of this record
- Payment TermsNet 30 days in advance.Source: the AI read of this record
- Availability99.5% uptimeSource: the AI read of this record
- Support4-hour first response for urgent issuesSource: the AI read of this record
- Data RefreshNightly, complete by 07:00 UK timeSource: the AI read of this record
- Implementation4 weeksSource: the AI read of this record
- Connectorsup to four data connectorsSource: the AI read of this record
- Post-launch supporttwo weeks post-launchSource: the AI read of this record
The document
Body
Wellbrook Facilities, B-Glass Proposal
DRAFT, Version 1
Executive Summary
Wellbrook Facilities manages client sites across the Midlands, each with its own set of tickets, audits and invoices. Your contract managers currently check multiple systems to get a complete view of a site's status. B-Glass changes this by bringing all your data together in one queryable layer, so your teams can see client accounts, open tickets, recent audits and invoicing together.
The Problem
Reconciling data across systems consumes time. Contract managers must context-switch between the helpdesk, audit records and accounting systems. B-Glass eliminates that work. Instead, your teams ask natural questions and get instant answers:
- What tickets are outstanding at this site?
- When is the next audit due?
- What has this client been invoiced for this quarter?
How It Works
B-Glass is an AI-queryable layer built inside your own Snowflake account. It integrates your ticketing system, audit records and financial data. Your teams ask questions in plain language and get answers in seconds.
Scope: Implementation and Year 1
Implementation (4 weeks)
Read the whole document (2,198 characters)
We will deliver a complete, trained deployment:
- Connect your helpdesk, audit system and accounting records
- Set up up to four data connectors
- Index and validate historical data
- Train your team on how to use the brain
- Support your teams for two weeks post-launch
Year 1 Subscription
- Tier: Starter (up to 15 users, one team)
- Features: Pages, chat, search and natural-language queries
- Availability: 99.5% uptime
- Support: 4-hour first response for urgent issues
- Data Refresh: Nightly, complete by 07:00 UK time
Investment
Year 1 Total: £24k (includes implementation and first-year subscription)
Year 1 Subscription: £18k
Payment Terms: Net 30 days in advance.
Next Steps
We recommend a structured approach:
- Review and discussion: this week
- Security assessment: within two weeks
- Contract negotiation: within four weeks
- Go-live preparation: within six to eight weeks
Prepared by: Priya Raman, Account Executive
Date: 28 February 2024
Unusual terms
As at Fri 9 Oct 2026- Subscription figure differs from v1 Starter list price
- 4-hour first response not stated as business hours
- Payment wording: Net 30 days in advance