Haddon Rook Logistics - Master Services Agreement v2
Documentdraft Haddon Rook Logistics · contract · draft · 4 Dec 2025
Draft v2 Master Services Agreement for the Starter tier, filed 4 Dec 2025 for customer review. It sets £21k per annum after a 5% discount on £22k, availability of 99.5% and P1 first response of 4 business hours. It is not executed.
What it says
What this says
As at Fri 9 Oct 2026Draft v2 Master Services Agreement for the Starter tier, filed 4 Dec 2025 for customer review. It sets £21k per annum after a 5% discount on £22k, availability of 99.5% and P1 first response of 4 business hours. It is not executed.
What it is: a Master Services Agreement between BG-Demo Ltd and Haddon Rook Logistics for the Starter tier, marked "Draft, pending Customer review". The evidence does not show a signature, and no executed copy appears in the record.
Commits: £21k per annum payable in advance, a £6,000 implementation fee and a stated total contract value of £27k, on 30 days net. BG-Demo would deploy up to 4 connectors "live within 7 days of the start date", with availability of 99.5% and P1 first response of 4 business hours.
Unusual: a 5% first-term discount, service credits for availability only at 5% of one month's fee, and automatic continuation for a further year unless 30 days' written notice is given.
Not settled: the renewal clause says the service continues "on the same terms", which does not say whether the discount ends. The draft's text is not a record of what was finally signed, so check for an executed order form before relying on any figure.
As found in this document
As at Fri 9 Oct 2026- Date end6 Jan 2027Source: the AI read of this record
- Date renewal6 Jan 2027Source: the AI read of this record
- Date start7 Jan 2026Source: the AI read of this record
- Price£20,900Source: the AI read of this record
- Subscription fee£22,000 per annum, less 5% discount = £20,900 (payable in advance)Source: the AI read of this record
- Implementation fee£6,000 (one-off, due on signature)Source: the AI read of this record
- Total contract value£26,900Source: the AI read of this record
- Payment terms30 days net from invoiceSource: the AI read of this record
- Connector deliveryup to 4 connectors live within 7 days of the start dateSource: the AI read of this record
- Full deploymentfour weeks from startSource: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response4 business hoursSource: the AI read of this record
- Data refreshComplete by 07:00 UK time on business daysSource: the AI read of this record
- Service creditsavailability breaches only, at 5% of one month's fee per full calendar month of non-complianceSource: the AI read of this record
- Renewal contactForty-five days before expiry, BG-Demo will contact Customer about renewalSource: the AI read of this record
- Non-renewal notice30 days' written notice of non-renewal, otherwise the service continues on the same terms for a further yearSource: the AI read of this record
The document
Body
Master Services Agreement, B-Glass – Starter
DRAFT, v2 FOR CUSTOMER REVIEW
Parties
BG-Demo Ltd ("BG-Demo") and Haddon Rook Logistics ("Customer").
1. Services
BG-Demo will provide B-Glass at the Starter tier. The service comprises:
- One queryable data layer over Customer's CRM, call recorder and operational systems, built inside Customer's Snowflake account
- AI-powered search and chat interface
- Pages and dashboards
- Up to 15 named users
- Up to 4 data connectors (for Customer's CRM, call recorder, ERP, helpdesk and similar systems)
- Six-monthly check-in call with Customer's team
- Nightly data refresh complete by 07:00 UK time on business days
2. Term and Charges
Start date: 7 January 2026 End date: 6 January 2027 Subscription fee: £22k per annum, less 5% discount = £21k (payable in advance) Implementation fee: £6,000 (one-off, due on signature) Total contract value: £27k Payment terms: 30 days net from invoice
3. Implementation
BG-Demo will deploy up to 4 connectors live within 7 days of the start date. Full deployment of all systems takes four weeks from start.
4. Service Levels
Read the whole document (2,020 characters)
| Metric | Target |
|---|---|
| Availability | 99.5% |
| P1 first response | 4 business hours |
| Data refresh | Complete by 07:00 UK time on business days |
Service credits apply for availability breaches only, at 5% of one month's fee per full calendar month of non-compliance.
5. Confidentiality and Data Protection
Both parties agree to keep the other's confidential information confidential and to comply with all applicable data protection laws and regulations.
6. Term and Renewal
This agreement runs for one year from 7 January 2026. Forty-five days before expiry, BG-Demo will contact Customer about renewal. If neither party gives 30 days' written notice of non-renewal, the service will continue on the same terms for a further year.
Status: Draft, pending Customer review Version 2-4 December 2025
Unusual terms
As at Fri 9 Oct 2026- 5% discount on the subscription fee
- automatic one-year continuation unless 30 days' written notice
- connectors live within 7 days of start
- service credits for availability only