Pellegrin Hart Benefits - Master Services Agreement (signed)
Documentexecuted Pellegrin Hart Benefits · contract · executed · 12 May 2026
Executed Master Services Agreement for the Growth tier, signed 12 May 2026, running 26 May 2026 to 25 May 2027. Subscription £50k a year, availability 99.5%, P1 first response 1 business hour. Total contract value £62k including implementation.
What it says
What this says
As at Fri 9 Oct 2026Executed Master Services Agreement for the Growth tier, signed 12 May 2026, running 26 May 2026 to 25 May 2027. Subscription £50k a year, availability 99.5%, P1 first response 1 business hour. Total contract value £62k including implementation.
What it is: the executed MSA with order lines for the Growth subscription and the Growth implementation. It states that it "supersedes the earlier draft of this agreement" and prevails over any draft, quotation or CRM record.
Commits: £50k annual recurring subscription and a £12k one-off implementation, billed annual, in advance, on 30 days from invoice date. Service levels are availability 99.5%, P1 first response 1 business hour and nightly refresh complete by 07:00 customer local time on business days.
Unusual: service credits are 10% of one month's fee per month of availability breach, and apply to availability only, not data freshness. This is a Growth tier with a credit above the standard 10% for Growth? No: it matches the brief, so nothing is off standard apart from that restriction being stated.
Not settled: the customer signatory is only named as "Authorised signatory", so the evidence does not show who signed for Pellegrin Hart Benefits. Renewal notice terms and connector delivery dates are not stated.
As found in this document
As at Fri 9 Oct 2026- Date end25 May 2027Source: the AI read of this record
- Date signed12 May 2026Source: the AI read of this record
- Date start26 May 2026Source: the AI read of this record
- Price£50,000Source: the AI read of this record
- Annual recurring subscription£50,000Source: the AI read of this record
- Implementation fee£12,000, one-offSource: the AI read of this record
- Total contract value£62,000Source: the AI read of this record
- Billing frequencyannual, in advanceSource: the AI read of this record
- Payment terms30 days from invoice dateSource: the AI read of this record
- Invoice currencyGBPSource: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 business hourSource: the AI read of this record
- Nightly refreshComplete by 07:00 customer local time on business daysSource: the AI read of this record
- Service credit10% of one month's fee for each month in which the availability commitment is missedSource: the AI read of this record
The document
Body
Pellegrin Hart Benefits - Master Services Agreement (signed)
Status: Executed. Signed on 12 May 2026. This executed copy supersedes the earlier draft of this agreement.
Parties
- Supplier: BG-Demo, a London data business, provider of B-Glass.
- Customer: Pellegrin Hart Benefits, Hartford, a third-party administrator of health and retirement benefits.
- BG-Demo account owner: Jordan Pike, Account Executive, US.
- BG-Demo customer success manager: Hollie Grieve.
Purpose
BG-Demo provides the Growth tier of B-Glass, built and run inside the Customer's own Snowflake account, so that client-service teams can see each employer client's tickets, calls and renewals together.
Term
- Start date: 26 May 2026
- End date: 25 May 2027
Order lines
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass – Growth | 1 | £50k | 0% | £50k | Yes, annual |
| IMP-GROWTH | Implementation – Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | No, one-off |
Annual recurring subscription: £50k
Read the whole document (2,427 characters)
Total contract value: £62k, being the annual subscription plus the one-off implementation fee.
Billing and payment
- Billing frequency: annual, in advance.
- Payment terms: 30 days from invoice date.
- All invoices are issued in GBP.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for each month in which the availability commitment is missed |
Service credits under this agreement apply to availability only. They do not apply to data freshness.
Implementation
The implementation is a fixed-fee engagement covering up to eight connectors over eight weeks. The Growth tier includes the dashboards builder and quarterly business reviews.
Order of precedence
The terms in this executed agreement determine the contracted price and terms. They prevail over any earlier draft, quotation or CRM record.
Signatures
| For BG-Demo | For Pellegrin Hart Benefits |
|---|---|
| Name: Jordan Pike | Name: Authorised signatory |
| Title: Account Executive, US | Title: Authorised signatory, Pellegrin Hart Benefits |
| Date: 12 May 2026 | Date: 12 May 2026 |
Unusual terms
As at Fri 9 Oct 2026- Service credits for availability only, not data freshness