Pellegrin Hart Benefits - Master Services Agreement v2
Documentdraft Pellegrin Hart Benefits · contract · draft · 20 Apr 2026
Draft Master Services Agreement for the Growth tier, prepared 20 Apr 2026 and not binding until signed. It states availability of 99.5%, P1 first response of 1 business hour and a £50k annual subscription, with £12k one-off implementation.
What it says
What this says
As at Fri 9 Oct 2026Draft Master Services Agreement for the Growth tier, prepared 20 Apr 2026 and not binding until signed. It states availability of 99.5%, P1 first response of 1 business hour and a £50k annual subscription, with £12k one-off implementation.
What it is: a draft MSA between BG-Demo and Pellegrin Hart Benefits for the Growth tier, run inside the customer's Snowflake account. It states "This draft is not binding until an executed copy is signed by both parties."
Commits: term 26 May 2026 to 25 May 2027, billed annually in advance on 30 days from invoice date in GBP. Service levels are 99.5% availability, 1 business hour P1 first response and nightly refresh by 07:00 customer local time.
Unusual: the service credit is 10% of one month's fee per month with an availability miss, which is above the standard Growth credit of 5%. Credits cover availability only, not data freshness.
Not settled: customer legal review of liability and data protection wording is outstanding, the signatory is unconfirmed, and the connector list and go-live order are open. The text states no renewal terms beyond that they are to be agreed before the end date. The document is not evidence of execution; the evidence does not show a signed copy.
As found in this document
As at Fri 9 Oct 2026- Date end25 May 2027Source: the AI read of this record
- Date start26 May 2026Source: the AI read of this record
- Price£50,000Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 business hourSource: the AI read of this record
- Nightly refreshComplete by 07:00 customer local time on business daysSource: the AI read of this record
- Service credit10% of one month's fee for each month in which the availability commitment is missedSource: the AI read of this record
- Annual recurring subscription£50,000Source: the AI read of this record
- Implementation fee£12,000, one-offSource: the AI read of this record
- Total contract value£62,000Source: the AI read of this record
- Billing frequencyannual, in advanceSource: the AI read of this record
- Payment terms30 days from invoice dateSource: the AI read of this record
The document
Body
Pellegrin Hart Benefits - Master Services Agreement v2
Status: Draft. Prepared on 20 Apr 2026 for review by Pellegrin Hart Benefits. This draft is not binding until an executed copy is signed by both parties.
Parties
- Supplier: BG-Demo, a London data business, provider of B-Glass.
- Customer: Pellegrin Hart Benefits, Hartford, a third-party administrator of health and retirement benefits.
- BG-Demo account owner: Jordan Pike, Account Executive, US.
- BG-Demo customer success manager: Hollie Grieve.
Purpose
BG-Demo will provide the Growth tier of B-Glass, built and run inside the Customer's own Snowflake account, so that client-service teams can see each employer client's tickets, calls and renewals together.
Term
- Start date: 26 May 2026
- End date: 25 May 2027
Renewal terms are to be agreed before the end date. The Customer's customer success manager will raise renewal in good time.
Order lines
Read the whole document (2,622 characters)
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass – Growth | 1 | £50k | 0% | £50k | Yes, annual |
| IMP-GROWTH | Implementation – Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | No, one-off |
Annual recurring subscription: £50k
Total contract value: £62k, being the annual subscription plus the one-off implementation fee.
Billing and payment
- Billing frequency: annual, in advance.
- Payment terms: 30 days from invoice date.
- All invoices are issued in GBP.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for each month in which the availability commitment is missed |
Service credits under this agreement apply to availability only. They do not apply to data freshness.
Implementation
The implementation is a fixed-fee engagement covering up to eight connectors over eight weeks. The Growth tier includes the dashboards builder and quarterly business reviews.
Open points in this draft
- Customer legal review of the liability and data protection wording is outstanding.
- The Customer's named signatory has not yet been confirmed.
- Connector list and go-live order to be confirmed with the Customer's operations team.
Signature block
To be completed on execution.
| For BG-Demo | For Pellegrin Hart Benefits |
|---|---|
| Account Executive, US | Authorised signatory |
| Signature: | Signature: |
| Date: | Date: |
Unusual terms
As at Fri 9 Oct 2026- Service credit of 10% of one month's fee, above the standard Growth credit
- Credits apply to availability only, not data freshness