Veenendrecht Payments - Master Services Agreement v2
Documentdraft Veenendrecht Payments · contract · draft · 2025-12-29
Unsigned draft MSA v2 for the Growth tier, prepared 29 Dec 2025. Availability 99.5%, P1 first response 1 business hour, subscription £48k a year after a 5% first-term discount, plus £12k implementation. Not executed, so an open item.
What it says
What this says
Current to 14 Oct 26Unsigned draft MSA v2 for the Growth tier, prepared 29 Dec 2025. Availability 99.5%, P1 first response 1 business hour, subscription £48k a year after a 5% first-term discount, plus £12k implementation. Not executed, so an open item.
What it is: a draft master services agreement between BB-Demo and Veenendrecht Payments, marked "Status: Draft." and "Not yet signed by either party." Sophie Ling is the commercial contact.
Commits (if signed): Growth subscription at £50k list less 5%, net £48k annual, and £12k implementation, total £60k. Billing is quarterly, payable 30 days from invoice, term 5 Feb 2026 to 4 Feb 2027.
Unusual: the 5% discount applies to the first term only. Service credits are availability only, and the text says an available brain answering on older data is not a breach.
Not settled: three open points remain, covering liability wording, the connector list and the start of quarterly billing. The evidence does not show whether an executed copy exists, so the executed order form should be checked for the contracted terms.
As found in this document
Current to 9 Oct 26- Date end4 Feb 2027Source: object_read:doc_160_004
- Date start5 Feb 2026Source: object_read:doc_160_004
- Price£47,500Source: object_read:doc_160_004
- Availability99.5%Source: object_read:doc_160_004
- P1 first response1 business hourSource: object_read:doc_160_004
- Nightly refreshComplete by 07:00 Customer local time on business daysComplete by 07:00 Customer local time on business days · Source: object_read:doc_160_004
- Service credit10% of one month's fee for each month with an availability breach10% of one month's fee for each month with an availability breach · Source: object_read:doc_160_004
- Annual recurring fee£47,500Source: object_read:doc_160_004
- One-off implementation fee£12,000Source: object_read:doc_160_004
- Total contract value£59,500Source: object_read:doc_160_004
- Billing frequencyQuarterlySource: object_read:doc_160_004
- Payment terms30 days from invoiceSource: object_read:doc_160_004
The document
Body
Veenendrecht Payments - Master Services Agreement v2
Status: Draft. Version two, prepared 29 Dec 2025. Not yet signed by either party. Open points are listed at the end of this document.
Parties
| Party | Role |
|---|---|
| BB-Demo | Supplier of the company brain, a London data business |
| Veenendrecht Payments | Customer, a payment service provider based in Utrecht |
BB-Demo account owner: Matteo Ricci. Customer success manager: Elena Novak. Commercial contact for this draft: Sophie Ling, Account Executive.
Purpose and scope
BB-Demo will provide the company brain on the Growth tier, built and run inside the Customer's own Snowflake account, so that the Customer's merchant success and merchant risk teams can see each merchant's disputes, tickets and volumes together. The services comprise the Growth subscription and a one-off Growth implementation.
Order lines
Read the whole document (3,510 characters)
| SKU | Description | Quantity | Unit price | Discount | Net | Type |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain, Growth subscription | 1 | £50k | 5% | £48k | Recurring, annual |
| IMP-GROWTH | Implementation, Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | One-off |
The discount applies to the first term only.
Commercial summary
| Item | Value |
|---|---|
| Annual recurring fee | £48k |
| One-off implementation fee | £12k |
| Total contract value | £60k |
| Billing frequency | Quarterly |
| Payment terms | 30 days from invoice |
| Currency | GBP |
Term
The initial term starts on 5 Feb 2026 and ends on 4 Feb 2027, unless renewed or ended in line with this agreement. BB-Demo's customer success manager will contact the Customer ahead of the end date about renewal.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Nightly refresh | Complete by 07:00 Customer local time on business days |
| Service credit | 10% of one month's fee for each month with an availability breach |
Service credits under this agreement are calculated on availability only. A brain that is available but answering on older data is not an availability breach for the purposes of this agreement.
Fees and payment
- BB-Demo invoices the subscription quarterly in advance and the implementation fee as agreed in the order lines above.
- Invoices are payable within 30 days.
- Fees are quoted exclusive of any applicable taxes.
Customer data
The Customer's data stays in the Customer's own Snowflake account. BB-Demo accesses it only to deliver and support the services. The parties will agree data protection terms in a separate data processing agreement, which forms part of this agreement once signed.
Confidentiality
Each party keeps the other's confidential information private, uses it only for the purposes of this agreement, and returns or deletes it on request at the end of the term.
Liability
Liability caps and exclusions follow BB-Demo's standard master services terms, subject to the open points below.
Open points for this draft
- Customer legal review of the liability wording.
- Confirmation of the connector list that the implementation will cover.
- Confirmation that quarterly billing is to start from the start date.
Signatures
| For BB-Demo | For Veenendrecht Payments |
|---|---|
| Signature: | Signature: |
| Title: Account Executive | Title: Authorised signatory |
| Date of signing: not yet signed | Date of signing: not yet signed |
Unusual terms
Current to 9 Oct 26- 5% discount, first term only
- Service credits on availability only
- Quarterly billing in advance