Veenendrecht Payments - Proposal v1
Documentdraft Veenendrecht Payments · proposal · draft · 2 Dec 2025
Draft proposal prepared 2 Dec 2025 for the Growth tier: £48k annual subscription and £60k total first-year deal value including implementation. P1 first response within one business hour. Not yet an offer.
What it says
What this says
As at Fri 9 Oct 2026Draft proposal prepared 2 Dec 2025 for the Growth tier: £48k annual subscription and £60k total first-year deal value including implementation. P1 first response within one business hour. Not yet an offer.
What it is: a draft proposal from Sophie Ling for Growth tier, marked "For discussion, not yet an offer". It covers merchant success and merchant risk teams.
Commits: nothing binding. It states a £48k annual price, a £60k total including the one-off fixed-fee implementation, 30-day terms and nightly refresh "by 07:00 customer local time on business days".
Unusual: the subscription of £48k sits above the v1 Growth list of £44k and below the v2 Growth list of £50k. The text does not explain the basis.
Not settled: the executed order form "will override it". The evidence does not show whether it was signed, the term length, the connector dates, or whether EU data residency was wanted. The implementation fee and availability percentage are not stated.
As found in this document
As at Fri 9 Oct 2026- Price£47,500Source: the AI read of this record
- Growth subscription price£47,500Source: the AI read of this record
- Total deal value including one-off implementation fee£59,500Source: the AI read of this record
- BillingInvoices are in GBP on 30-day terms. Quarterly billing is available on request.Source: the AI read of this record
- P1 first responsewithin one business hourSource: the AI read of this record
- Nightly refreshcomplete by 07:00 customer local time on business daysSource: the AI read of this record
- Service creditsfor availability, as a share of one month's feeSource: the AI read of this record
- Implementationa fixed-fee implementation of about eight weeksSource: the AI read of this record
The document
Body
Veenendrecht Payments - Proposal v1
Draft | Prepared 2 Dec 2025 | For discussion, not yet an offer
Prepared for: Veenendrecht Payments, Utrecht Prepared by: Sophie Ling, Account Executive, BG-Demo Account owner: Matteo Ricci Customer success manager: Elena Novak
Context
Veenendrecht Payments is a Dutch payment service provider for subscription and software businesses, supervised by De Nederlandsche Bank. Today, merchant success and merchant risk each look at a merchant through their own systems. Disputes, support tickets and processing volumes sit in different places, and putting them side by side takes manual work.
The aim of this proposal is to give both teams one place to ask questions about each merchant, built on data you already hold.
What BG-Demo proposes
B-Glass on the Growth tier: one AI-queryable layer over your CRM, helpdesk, call and finance data, built and run inside your own Snowflake account.
Scope
Read the whole document (3,167 characters)
- Growth tier subscription, covering several teams, including merchant success and merchant risk.
- The Growth user allowance and connector allowance. Additional users or connectors can be added later as add-ons.
- Pages, chat and search, plus the dashboards builder.
- Quarterly business reviews with your customer success manager.
- A fixed-fee implementation of about eight weeks to connect the sources and bring the brain live.
Not in scope
- SSO and SCIM, which sit in the Enterprise tier.
- Dedicated EU data residency, which is an add-on and can be priced separately if you want it.
- Premium support and the Sandbox.
Pricing
| Item | Amount |
|---|---|
| Growth subscription, annual, billed in advance | £48k |
| Total deal value, including the one-off implementation fee | £60k |
The annual price of £48k is what recurs each year. The total of £60k is the value of the whole deal in the first year and includes the one-off, fixed-fee implementation. Invoices are in GBP on 30-day terms. Quarterly billing is available on request.
Service levels
- Availability at the Growth level.
- First response to a priority one issue within one business hour.
- Nightly refresh complete by 07:00 customer local time on business days.
- Service credits for availability, as a share of one month's fee.
Commercial terms
- New business under the MSA, with an order form setting out the lines and term.
- Connectors named in the order form carry a commitment to be live within an agreed number of days.
- Any figure in this draft is subject to the executed order form, which will override it.
Open points
- Confirm which source systems merchant success and merchant risk want connected first.
- Confirm whether EU data residency is wanted as an add-on.
- Confirm the security review is complete from your side. The questionnaire has been answered separately.
Next steps
- Veenendrecht Payments reviews this draft and sends comments to Sophie Ling.
- Sophie and Matteo Ricci agree the final lines and term with you.
- BG-Demo issues the order form under the MSA for signature.
- Elena Novak plans onboarding with your teams once the order form is signed.
Unusual terms
As at Fri 9 Oct 2026- Annual price of £47,500 differs from the Growth list prices in the price book
- Document is a draft overridden by the executed order form