Hartside Student Living - Order Form (signed)
Documentexecuted Hartside Student Living · order_form · executed · 2026-03-27
Executed Growth order form under the MSA. Subscription runs 10 Apr 2026 to 9 Apr 2027 at £45k a year after a 10% first-term discount, plus £12k implementation. Availability 99.5%, P1 first response 1 business hour.
What it says
What this says
Current to 13 Oct 26Executed Growth order form under the MSA. Subscription runs 10 Apr 2026 to 9 Apr 2027 at £45k a year after a 10% first-term discount, plus £12k implementation. Availability 99.5%, P1 first response 1 business hour.
What it is: an executed order form under the BB-Demo Master Services Agreement, signed on 27 Mar 2026 by Lewis Kerr for BB-Demo and an authorised signatory for the customer.
Commits: Growth subscription at £45k annual recurring charge, billed annually, "30 days from invoice". Implementation is a one-off £12k, total contract value £57k. Service credit is "10% of one month's fee for each month in which availability is breached".
Unusual: a 10% discount on the £50k unit price, stated to apply "to the first term only". Credits are availability only, not data freshness.
Not settled: the customer signatory is not named or titled, and the document gives no renewal or notice terms. Connector delivery dates are not stated, only "up to eight connectors" in the implementation.
As found in this document
Current to 9 Oct 26- Date end9 Apr 2027Source: object_read:doc_158_008
- Date signed27 Mar 2026Source: object_read:doc_158_008
- Date start10 Apr 2026Source: object_read:doc_158_008
- Price£45,000Source: object_read:doc_158_008
- Availability99.5%Source: object_read:doc_158_008
- P1 first response1 business hourSource: object_read:doc_158_008
- Service credit10% of one month's fee for each month in which availability is breached10% of one month's fee for each month in which availability is breached · Source: object_read:doc_158_008
- Credit basisAvailability onlySource: object_read:doc_158_008
- Annual recurring charge£45,000Source: object_read:doc_158_008
- One-off implementation fee£12,000Source: object_read:doc_158_008
- Total contract value£57,000Source: object_read:doc_158_008
- Billing frequencyAnnualSource: object_read:doc_158_008
- Payment terms30 days from invoiceSource: object_read:doc_158_008
The document
Body
Hartside Student Living - Order Form (signed)
Status: Executed
This order form is made under the BB-Demo Master Services Agreement between the parties below. It sets out the subscription and implementation services BB-Demo will provide to the customer.
Parties
| Supplier | BB-Demo, London |
| Customer | Hartside Student Living, Nottingham |
| BB-Demo account owner | Lewis Kerr, Account Executive |
| BB-Demo customer success manager | Hollie Grieve |
Order summary
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain: Growth, annual subscription | 1 | £50k | 10% | £45k | Yes |
| IMP-GROWTH | Implementation: Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | No, one-off |
The discount applies to the first term only.
Commercial terms
Read the whole document (2,526 characters)
| Item | Detail |
|---|---|
| Tier | Growth |
| Subscription start date | 10 Apr 2026 |
| Subscription end date | 9 Apr 2027 |
| Annual recurring charge | £45k |
| One-off implementation fee | £12k |
| Total contract value | £57k |
| Billing frequency | Annual |
| Payment terms | 30 days from invoice |
The total contract value is the first-year subscription plus the one-off implementation fee. Only the subscription of £45k recurs.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Service credit | 10% of one month's fee for each month in which availability is breached |
| Credit basis | Availability only |
Service credits under this order form are earned for availability breaches. They are not earned for data freshness.
Scope
BB-Demo will implement the company brain inside the customer's own Snowflake account and connect the customer's systems, up to the number of connectors included in the Growth implementation. The Growth subscription includes the dashboards builder and quarterly business reviews led by the customer success manager.
Order of precedence
If this order form and the Master Services Agreement conflict on commercial terms, service levels or price, this order form prevails for the subscription named above.
Signatures
Signed for and on behalf of the parties on 27 Mar 2026.
| BB-Demo | Hartside Student Living | |
|---|---|---|
| Name | Lewis Kerr | Authorised signatory |
| Title | Account Executive | Authorised signatory of the customer |
| Date | 27 Mar 2026 | 27 Mar 2026 |
Unusual terms
Current to 9 Oct 26- 10% discount on first term only
- Service credits for availability only, not data freshness