Hartside Student Living - Master Services Agreement (signed)
Documentexecuted Hartside Student Living · contract · executed · 2026-03-27
Executed MSA signed 27 Mar 2026 for the Growth tier. Availability 99.5%, P1 first response one business hour. Annual recurring fee £45k after a 10% first-term discount, plus a £12k one-off implementation fee.
What it says
What this says
Current to 13 Oct 26Executed MSA signed 27 Mar 2026 for the Growth tier. Availability 99.5%, P1 first response one business hour. Annual recurring fee £45k after a 10% first-term discount, plus a £12k one-off implementation fee.
What it is: an executed Master Services Agreement between BB-Demo and Hartside Student Living, signed 27 Mar 2026 by Lewis Kerr for BB-Demo. The term runs 10 Apr 2026 to 9 Apr 2027.
Commits: the order summary lists the Growth subscription at £50k less 10%, net £45k, and implementation at £12k, total contract value £57k. Invoices are "payable within 30 days of the invoice date".
Unusual: "The discount applies to the first term only." The agreement says "The subscription renews only by agreement", so there is no auto-renewal. Credits are availability only: "A period in which the brain was available but answering on older data is not an availability breach."
Not settled: the document does not name the Hartside signatory, and does not state the renewal price. The user and connector allowances are referred to by tier, not given as figures.
As found in this document
Current to 9 Oct 26- Date end9 Apr 2027Source: object_read:doc_158_006
- Date signed27 Mar 2026Source: object_read:doc_158_006
- Date start10 Apr 2026Source: object_read:doc_158_006
- Price£45,000Source: object_read:doc_158_006
- Availability99.5%Source: object_read:doc_158_006
- P1 first responseOne business hourSource: object_read:doc_158_006
- Nightly data refreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_158_006
- Service credit10% of one month's fee, for a month in which availability is breached10% of one month's fee, for a month in which availability is breached · Source: object_read:doc_158_006
- Annual recurring fee£45,000Source: object_read:doc_158_006
- Implementation fee£12,000 one-off, eight weeks, up to eight connectors£12,000 one-off, eight weeks, up to eight connectors · Source: object_read:doc_158_006
- Total contract value£57,000Source: object_read:doc_158_006
- Payment termsInvoices are payable within 30 days of the invoice dateInvoices are payable within 30 days of the invoice date · Source: object_read:doc_158_006
- BillingThe subscription is billed annually; all invoices are issued in GBPThe subscription is billed annually; all invoices are issued in GBP · Source: object_read:doc_158_006
The document
Body
Hartside Student Living - Master Services Agreement (signed)
Status: Executed. Version 1. Signed: 27 Mar 2026
Parties
This agreement is made between BB-Demo, a data business based in London ("BB-Demo"), and Hartside Student Living, an operator of purpose-built student accommodation based in Nottingham ("the Customer").
BB-Demo's account owner is Lewis Kerr. The Customer's customer success manager at BB-Demo is Hollie Grieve.
Purpose
BB-Demo will implement and run the company brain for the Customer on the Growth tier, inside the Customer's own Snowflake account, so that the Customer's university partnerships and resident services teams can see each university's nomination agreements, tickets and invoices together.
Order summary
| Item | Description | Quantity | Unit price | Discount | Net |
|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain Growth subscription (annual, recurring) | 1 | £50k | 10% | £45k |
| IMP-GROWTH | Implementation for Growth, eight weeks, up to eight connectors (one-off) | 1 | £12k | 0% | £12k |
Read the whole document (3,160 characters)
Annual recurring fee: £45k Total contract value: £57k (the annual subscription plus the one-off implementation fee)
The discount applies to the first term only.
Term
- Start date: 10 Apr 2026
- End date: 9 Apr 2027
The subscription renews only by agreement. BB-Demo's customer success manager will raise renewal with the Customer ahead of the end date.
Billing and payment
- The subscription is billed annually.
- The implementation fee is a one-off fixed fee.
- Invoices are payable within 30 days of the invoice date.
- All invoices are issued in GBP.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | One business hour |
| Nightly data refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee, for a month in which availability is breached |
Service credits under this agreement are based on availability only. A period in which the brain was available but answering on older data is not an availability breach.
Tier and allowances
The Customer is on the Growth tier. The Growth user allowance, connector allowance, dashboards builder and quarterly business reviews apply as set out for that tier. Connectors included in the implementation are brought live as part of the eight-week programme.
Data and security
The brain is built and run inside the Customer's Snowflake account. The parties' respective responsibilities for personal data are set out in the separate Data Processing Agreement signed on the same day.
General
- This agreement and its order summary are the whole agreement on these services and take precedence over any earlier proposal or draft.
- Any change must be agreed in writing by both parties.
- This agreement is governed by the law of England and Wales.
Signatures
| For BB-Demo | For Hartside Student Living | |
|---|---|---|
| Name | Lewis Kerr | Authorised signatory |
| Title | Account Executive | Authorised signatory of Hartside Student Living |
| Date | 27 Mar 2026 | 27 Mar 2026 |
Unusual terms
Current to 9 Oct 26- 10% discount on first term only
- Renews only by agreement
- Service credits for availability only, not freshness