Hartside Student Living - Order Form v3
Documentdraft Hartside Student Living · order_form · draft · 2026-03-19
Draft Growth order form prepared by Lewis Kerr on 19 Mar 2026, unsigned. It states 99.5% availability, P1 first response of 1 business hour, and a £50k unit price less 10% for £45k net. Its annual figure of £50k does not reconcile.
What it says
What this says
Current to 13 Oct 26Draft Growth order form prepared by Lewis Kerr on 19 Mar 2026, unsigned. It states 99.5% availability, P1 first response of 1 business hour, and a £50k unit price less 10% for £45k net. Its annual figure of £50k does not reconcile.
What it is: a draft order form for Hartside Student Living, Growth tier, term 10 Apr 2026 to 9 Apr 2027. It states that it is "for review only" and that the executed order form sets contracted price and terms.
Commits (if executed): 99.5% availability, P1 first response of 1 business hour, and a service credit of 10% of one month's fee, on availability only. Billing is annual in advance, 30 days from invoice.
Unusual: the first-term discount of 10% and the statement that a slow or stale nightly refresh is not an availability breach and attracts no credit.
Not settled: the annual recurring figure of £50k does not match the subscription net of £45k. Connector list, go-live commitments and the customer signatory are all open, and no signatures have been given.
As found in this document
Current to 9 Oct 26- Date end9 Apr 2027Source: object_read:doc_158_005
- Date start10 Apr 2026Source: object_read:doc_158_005
- Price£45,000Source: object_read:doc_158_005
- Availability99.5%Source: object_read:doc_158_005
- P1 first response1 business hourSource: object_read:doc_158_005
- Service credit10% of one month's fee for each month with an availability breach10% of one month's fee for each month with an availability breach · Source: object_read:doc_158_005
- Credit basisAvailability onlySource: object_read:doc_158_005
- Billing frequencyannual, in advanceSource: object_read:doc_158_005
- Payment terms30 days from invoiceSource: object_read:doc_158_005
- Implementation fee£12,000, one-off, invoiced once, separately from the subscription£12,000, one-off, invoiced once, separately from the subscription · Source: object_read:doc_158_005
- Total contract value£57,000Source: object_read:doc_158_005
The document
Body
Hartside Student Living - Order Form v3
Status: Draft. Prepared by Lewis Kerr, Account Executive, BB-Demo, on 19 Mar 2026. This version is for review only. The contracted price and terms are those of the executed order form, and a draft kept in the same folder does not change them.
1. Parties
| Supplier | BB-Demo, London |
| Customer | Hartside Student Living, Nottingham |
| Account owner (BB-Demo) | Lewis Kerr |
| Customer success manager (BB-Demo) | Hollie Grieve |
| Governing agreement | The Master Services Agreement between the parties |
2. Order lines
| SKU | Line | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain – Growth | 1 | £50k | 10% | £45k | Yes, annual |
| IMP-GROWTH | Implementation: Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | No, one-off |
The discount applies to the first term only. Connectors promised in this order form carry a live-within-days commitment, to be confirmed in the implementation plan.
3. Value summary
Read the whole document (2,772 characters)
| Item | Amount |
|---|---|
| Annual recurring (as stated on this draft) | £50k |
| Subscription net, first term | £45k |
| Implementation, one-off | £12k |
| Total contract value | £57k |
All sums are exclusive of VAT.
4. Term
- Tier: Growth
- Start date: 10 Apr 2026
- End date: 9 Apr 2027
5. Billing and payment
- Billing frequency: annual, in advance
- Payment terms: 30 days from invoice
- The implementation fee is invoiced once, separately from the subscription.
6. Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Service credit | 10% of one month's fee for each month with an availability breach |
| Credit basis | Availability only |
A slow or stale nightly refresh is not an availability breach under the Growth tier, and it does not attract a service credit.
7. Open points
- Annual figure to reconcile. The annual recurring figure in section 3 (£50k) does not match the subscription line net (£45k), and the total contract value of £57k equals the subscription net plus the implementation fee. Lewis to confirm which figure is intended and correct the draft before it goes to the Customer for signature.
- Connector list and go-live commitments to be confirmed with the Customer's resident services and university partnerships teams.
- Customer signatory to be confirmed.
8. Signature block
To be completed on execution. No signatures have been given on this draft.
| For BB-Demo | For Hartside Student Living |
|---|---|
| Authorised signatory | Authorised signatory |
| Signature: | Signature: |
| Date: | Date: |
Unusual terms
Current to 9 Oct 26- 10% discount on first term only
- Annual recurring £49,500 does not match subscription net £45,000
- Stale or slow refresh excluded from availability breach and credit