Thackwray Logistics - Order Form (signed)
Documentexecuted Thackwray Logistics · order_form · executed · 2026-03-31
Executed order form signed 31 Mar 2026 moving Thackwray Logistics from Growth to Enterprise at £110k per year, 4 Apr 2026 to 3 Apr 2027. Availability 99.9%, P1 first response within 0.5 hours, credits cover availability and data freshness.
What it says
What this says
Current to 13 Oct 26Executed order form signed 31 Mar 2026 moving Thackwray Logistics from Growth to Enterprise at £110k per year, 4 Apr 2026 to 3 Apr 2027. Availability 99.9%, P1 first response within 0.5 hours, credits cover availability and data freshness.
What it is: an executed order form under the Master Services Agreement, signed by both sides on 31 Mar 2026. It moves the customer from the Growth tier to Enterprise from the day after the Growth term ends on 3 Apr 2026.
Commits: £110k annual recurring charge with no discount, invoiced annually and payable within 30 days of the invoice date, exclusive of VAT. Service levels are availability 99.9%, P1 first response within 0.5 hours, and nightly refresh complete by 07:00 customer local time on business days.
Unusual: the credit is "10% of one month's fee for each month in which a breach occurs", and the text says a month answered on stale data is a freshness breach. The order form prevails over the Master Services Agreement for the lines and service levels.
Not settled: the customer signatory is shown only as "Authorised signatory", so the evidence does not name who signed. The document does not state a renewal notice period or auto-renewal.
As found in this document
Current to 9 Oct 26- Date end3 Apr 2027Source: object_read:doc_157_013
- Date renewal3 Apr 2027Source: object_read:doc_157_013
- Date signed31 Mar 2026Source: object_read:doc_157_013
- Date start4 Apr 2026Source: object_read:doc_157_013
- Price£110,000Source: object_read:doc_157_013
- TierEnterpriseSource: object_read:doc_157_013
- Annual recurring charge£110,000Source: object_read:doc_157_013
- DiscountNone appliedSource: object_read:doc_157_013
- BillingThe subscription is invoiced annually.The subscription is invoiced annually. · Source: object_read:doc_157_013
- Payment termsInvoices are payable within 30 days of the invoice date.Invoices are payable within 30 days of the invoice date. · Source: object_read:doc_157_013
- Availability99.9%Source: object_read:doc_157_013
- P1 first responseWithin 0.5 hoursSource: object_read:doc_157_013
- Nightly data refreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_157_013
- Service credit basisAvailability and data freshnessSource: object_read:doc_157_013
- Service credit10% of one month's fee for each month in which a breach occurs10% of one month's fee for each month in which a breach occurs · Source: object_read:doc_157_013
The document
Body
Order Form: Thackwray Logistics
Status: Executed. Signed 31 Mar 2026.
This order form is made under the Master Services Agreement between the parties and sets out the subscription ordered by the customer.
1. Parties
| Supplier | BB-Demo |
| Customer | Thackwray Logistics, Doncaster |
| BB-Demo account owner | Sophie Ling, Account Executive |
| BB-Demo Customer Success Manager | Amara Obi |
2. Background
The customer has used the Growth tier since 4 Apr 2025, with the current term ending on 3 Apr 2026. This order form moves the customer to the Enterprise tier from the day after that term ends.
3. Order lines
| SKU | Description | Quantity | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-ENTERPRISE | Company Brain – Enterprise | 1 | £110k | None | £110k | Yes |
4. Term
- Start date: 4 Apr 2026
- End date: 3 Apr 2027
- Tier: Enterprise
5. Commercial summary
| Item | Amount |
|---|---|
| Annual recurring charge | £110k |
| Discount | None applied |
| Total contract value | £110k |
| Currency | GBP |
6. Billing and payment
Read the whole document (2,621 characters)
- The subscription is invoiced annually.
- Invoices are payable within 30 days of the invoice date.
- The prices above are exclusive of VAT, which is added at the prevailing rate.
7. Service levels
The following service levels apply for the term and take precedence over the standard service description where they differ.
| Service level | Commitment |
|---|---|
| Availability | 99.9% |
| P1 first response | Within 0.5 hours |
| Nightly data refresh | Complete by 07:00 customer local time on business days |
| Service credit basis | Availability and data freshness |
| Service credit | 10% of one month's fee for each month in which a breach occurs |
Availability and data freshness are separate commitments. A month in which the brain was available but answered on stale data is a freshness breach for the purposes of the service credit.
8. General
- This order form is governed by the Master Services Agreement and, where the two differ, this order form prevails for the lines and service levels above.
- Any change to the lines, term or service levels must be agreed in writing by both parties.
- This executed order form supersedes any earlier draft or proposal for the same subscription.
9. Signatures
| For BB-Demo | For Thackwray Logistics | |
|---|---|---|
| Name | Sophie Ling | Authorised signatory |
| Title | Account Executive | Authorised signatory of Thackwray Logistics |
| Date | 31 Mar 2026 | 31 Mar 2026 |
Unusual terms
Current to 9 Oct 26- Order form prevails over the Master Services Agreement for lines and service levels
- Stale data in an available month counts as a freshness breach