Thackwray Logistics - Master Services Agreement v2
Documentdraft Thackwray Logistics · contract · draft · 3 Mar 2025
Unsigned draft MSA issued for review on 3 Mar 2025: Growth tier, £44k annual subscription plus £12k implementation, term 4 Apr 2025 to 3 Apr 2026. Availability 99.5%, P1 first response 1 hour within business hours.
What it says
What this says
As at Fri 9 Oct 2026Unsigned draft MSA issued for review on 3 Mar 2025: Growth tier, £44k annual subscription plus £12k implementation, term 4 Apr 2025 to 3 Apr 2026. Availability 99.5%, P1 first response 1 hour within business hours.
What it is: a draft Master Services Agreement prepared by Lewis Kerr, marked "Draft. Not yet signed." and carrying no signatures from either party.
Commits (if signed): Growth tier at "Annual recurring charge: £44k", "Total contract value: £56k", billed annually in advance, payable within 30 days. Availability is 99.5% with a P1 first response of 1 hour within business hours.
Unusual: the term is one annual term only, and "Renewal terms will be agreed ahead of the end date." There is no auto-renewal and no notice period.
Not settled: customer legal review of liability and data protection wording, named signatories, and the connector list. The document does not show whether an executed copy exists; an executed order form or MSA would override this draft, and the end date of 3 Apr 2026 is already past.
As found in this document
As at Fri 9 Oct 2026- Date end3 Apr 2026Source: the AI read of this record
- Date start4 Apr 2025Source: the AI read of this record
- Price£44,000Source: the AI read of this record
- Annual recurring charge£44,000Source: the AI read of this record
- Implementation fee£12,000, one-off, fixed feeSource: the AI read of this record
- Total contract value£56,000Source: the AI read of this record
- BillingThe subscription is billed annually, in advance.Source: the AI read of this record
- Payment termsInvoices are payable within 30 days of the invoice date.Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 hour, within business hoursSource: the AI read of this record
- Service credit10% of one month's fee for each month with an availability breachSource: the AI read of this record
- Credit basisAvailability onlySource: the AI read of this record
- TermStart date 4 Apr 2025, end date 3 Apr 2026Source: the AI read of this record
The document
Body
Thackwray Logistics - Master Services Agreement v2
Draft. Not yet signed. Issued for review on 3 Mar 2025.
Prepared by Lewis Kerr, Account Executive, BG-Demo.
Parties
- Supplier: BG-Demo, a London data business.
- Customer: Thackwray Logistics, Doncaster.
This agreement covers the supply of the BG-Demo B-Glass, built and run inside the Customer's own Snowflake account, together with the one-off implementation described below.
1. Services and tier
The Customer subscribes to the Growth tier. The subscription gives the Customer's client managers one AI-queryable view of each brand's orders, returns tickets and service reviews, including the dashboards builder and quarterly business reviews that come with Growth.
2. Commercial lines
All prices are in GBP and exclusive of VAT.
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass (Growth) | 1 | £44k | 0% | £44k | Yes, annual |
| IMP-GROWTH | Implementation (Growth): eight weeks, up to eight connectors | 1 | £12k | 0% | £12k | No, one-off |
Annual recurring charge: £44k.
Read the whole document (2,753 characters)
Total contract value: £56k, being the annual subscription plus the one-off implementation fee.
3. Term
- Start date: 4 Apr 2025.
- End date: 3 Apr 2026.
The subscription is for one annual term. Renewal terms will be agreed ahead of the end date.
4. Billing and payment
- The subscription is billed annually, in advance.
- The implementation fee is billed once, as a fixed fee.
- Invoices are payable within 30 days of the invoice date.
5. Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 hour, within business hours |
| Service credit | 10% of one month's fee for each month with an availability breach |
| Credit basis | Availability only |
Service credits are calculated on availability. They do not extend to data freshness under the Growth tier.
6. Data and security
The Customer's data stays in the Customer's own Snowflake account. BG-Demo accesses it only to provide and support the services.
7. Open points in this draft
- Customer legal review of the liability and data protection wording is still to come.
- Named signatories for both parties are to be confirmed.
- The connector list for the implementation is to be agreed with the Customer's operations team before signature.
Signatures
This draft carries no signatures. The executed copy will be signed by an authorised signatory of each party.
| BG-Demo | Thackwray Logistics | |
|---|---|---|
| Name | Not yet signed | Not yet signed |
| Title | Account Executive | Authorised signatory |
| Date | Not yet signed | Not yet signed |
Unusual terms
As at Fri 9 Oct 2026- One annual term, renewal terms to be agreed
- Service credits exclude data freshness