Kenmure Business Telecom - Master Services Agreement v2
Documentdraft Kenmure Business Telecom · contract · draft · 31 Jul 2025
Draft Master Services Agreement issued for review on 31 Jul 2025 for the Enterprise subscription at £110k list, £104k net after a 5% first-term discount. Availability 99.9%, P1 first response 0.5 hours (thirty minutes). Not binding until signed.
What it says
What this says
As at Fri 9 Oct 2026Draft Master Services Agreement issued for review on 31 Jul 2025 for the Enterprise subscription at £110k list, £104k net after a 5% first-term discount. Availability 99.9%, P1 first response 0.5 hours (thirty minutes). Not binding until signed.
What it is: a draft MSA between BG-Demo and Kenmure Business Telecom for the Enterprise subscription and implementation. It states "Not binding until signed by both parties" and the signature block is blank.
Commits: subscription of £104k a year, invoiced quarterly, plus a one-off implementation fee of £30k. Term runs 28 Aug 2025 to 27 Aug 2026, with 30-day payment terms.
Unusual: the 5% discount applies to the first term only, and renewal is only "by written agreement of both parties", so there is no auto-renewal. Credits cover availability and data freshness at 10% of one month's fee.
Not settled: the freshness credit wording, the go-live connector list and the notice and renewal wording are all open. The evidence does not show whether an executed copy exists; if one does, it overrides this draft.
As found in this document
As at Fri 9 Oct 2026- Date end27 Aug 2026Source: the AI read of this record
- Date start28 Aug 2025Source: the AI read of this record
- Price£104,500Source: the AI read of this record
- Subscription (net)£104,500 a year from the subscription line onlySource: the AI read of this record
- Implementation fee£30,000 one-offSource: the AI read of this record
- Total contract value£134,500Source: the AI read of this record
- BillingThe subscription is invoiced quarterlySource: the AI read of this record
- Payment termsInvoices are payable within 30 days of the invoice dateSource: the AI read of this record
- Availability99.9%Source: the AI read of this record
- P1 first response0.5 hours (thirty minutes)Source: the AI read of this record
- Service credit10% of one month's fee for each month with a breachSource: the AI read of this record
- Credit basisAvailability and data freshnessSource: the AI read of this record
- TermStart date 28 Aug 2025, end date 27 Aug 2026Source: the AI read of this record
The document
Body
Kenmure Business Telecom - Master Services Agreement v2
Draft. Issued for review on 31 Jul 2025. Not binding until signed by both parties.
Parties
- Supplier: BG-Demo, London
- Customer: Kenmure Business Telecom, Glasgow
- BG-Demo account owner: Tom Ashdown, Account Executive
- BG-Demo customer success lead: Marcus Bell
Purpose
This agreement sets out the terms on which BG-Demo provides B-Glass, with the Enterprise subscription and the related implementation, to Kenmure Business Telecom. The brain is built and run inside the Customer's own Snowflake account.
Order lines
| SKU | Description | Qty | Unit price | Discount | Net | Type |
|---|---|---|---|---|---|---|
| SUB-ENTERPRISE | B-Glass - Enterprise | 1 | £110k | 5% | £104k | Annual, recurring |
| IMP-ENTERPRISE | Implementation - Enterprise (twelve weeks, security review, up to twelve connectors) | 1 | £30k | 0% | £30k | One-off |
Total contract value: £134k, being the annual subscription of £104k and the one-off implementation fee of £30k.
Annual recurring revenue (contracted): £104k a year from the subscription line only.
Term
Read the whole document (3,312 characters)
- Start date: 28 Aug 2025
- End date: 27 Aug 2026
- The subscription renews only by written agreement of both parties, following the renewal notice given by BG-Demo's customer success lead.
Fees and billing
- The subscription is invoiced quarterly.
- The implementation fee is a fixed, one-off charge.
- Invoices are payable within 30 days of the invoice date.
- All amounts are in pounds sterling.
- The 5% discount applies to the subscription for the first term only.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.9% |
| P1 first response | 0.5 hours (thirty minutes) |
| Service credit | 10% of one month's fee for each month with a breach |
| Credit basis | Availability and data freshness |
The nightly refresh is expected to complete by the standard morning time on business days. Because credits are based on both availability and freshness, a month in which data is stale beyond the agreed time is credited in the same way as a month of poor availability.
Customer responsibilities
- Give BG-Demo timely access to the Snowflake account and to the connected systems named in the order form.
- Nominate a technical contact and a business sponsor.
- Tell BG-Demo promptly of any change to a connected system that may affect data loading.
Data protection and security
The Customer's data remains in the Customer's own Snowflake account. BG-Demo processes it only to provide the services and as the Customer instructs. Security review support is included in the implementation line and runs alongside the build.
Open points in this draft
- The Customer's legal team is to confirm the wording of the freshness credit.
- The list of connectors to be live at go-live is still to be agreed with the Customer's technical contact.
- Notice and renewal wording is under review.
Signature block
For BG-Demo Authorised signatory: Account Executive or a director of BG-Demo Signature and date: recorded on execution
For Kenmure Business Telecom Authorised signatory: a director or officer with authority to bind the company Signature and date: recorded on execution
Unusual terms
As at Fri 9 Oct 2026- 5% discount, first term only
- Renewal only by written agreement
- Freshness credit wording unconfirmed
- Implementation covers up to twelve connectors