Ashwell Mercer Interiors - Order Form (signed)
Documentexecuted Ashwell Mercer Interiors · order form · executed · 9 Aug 2024
Executed order form for the Growth tier, signed 9 Aug 2024. Subscription is £40k a year after a 10% first-term discount, plus £12k implementation. Availability 99.5%, P1 first response 1 hour (business hours). Initial term ended 22 Aug 2025.
What it says
What this says
As at Fri 9 Oct 2026Executed order form for the Growth tier, signed 9 Aug 2024. Subscription is £40k a year after a 10% first-term discount, plus £12k implementation. Availability 99.5%, P1 first response 1 hour (business hours). Initial term ended 22 Aug 2025.
What it is: an executed order form under the Master Services Agreement, signed electronically by Priya Raman for BG-Demo and an unnamed authorised signatory for the customer on 9 Aug 2024. Total contract value is stated as £52k.
Commits: "The subscription is invoiced quarterly, in four equal instalments across the term", with payment terms of 30 days. Service levels are 99.5% availability and a nightly refresh complete by 07:00 customer local time on business days.
Unusual: the 10% discount "applies to the subscription for the initial term only". Credits are for availability only; data freshness "is not a credit basis under this order form".
Not settled: the term ran from 23 Aug 2024 to 22 Aug 2025 and the text sets no automatic renewal or later pricing. Anything after that date needs a later document, and this one does not name the customer signatory.
As found in this document
As at Fri 9 Oct 2026- Date end22 Aug 2025Source: the AI read of this record
- Date signed9 Aug 2024Source: the AI read of this record
- Date start23 Aug 2024Source: the AI read of this record
- Price£39,600Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 hour (business hours)Source: the AI read of this record
- Nightly refreshComplete by 07:00 customer local time on business daysSource: the AI read of this record
- Service credit10% of one month's fee for each month in which the availability commitment is missedSource: the AI read of this record
- Credit basisAvailability onlySource: the AI read of this record
- Annual subscription fee (after discount)£39,600Source: the AI read of this record
- One-off implementation fee£12,000Source: the AI read of this record
- Total contract value£51,600Source: the AI read of this record
- Subscription billingInvoiced quarterly, in four equal instalments across the termSource: the AI read of this record
- Payment terms30 days from the invoice dateSource: the AI read of this record
- Connector deliveryLive within the agreed implementation period, which is eight weeks from the subscription start dateSource: the AI read of this record
The document
Body
Ashwell Mercer Interiors - Order Form (signed)
Status: Executed. Version 1.
This order form is made under the Master Services Agreement between the parties and sets out the commercial terms for the subscription and implementation described below.
Parties
| Supplier | Customer | |
|---|---|---|
| Organisation | BG-Demo | Ashwell Mercer Interiors |
| Location | London | Reading |
| Commercial contact | Priya Raman, Account Executive | Authorised signatory of Ashwell Mercer Interiors |
| Customer success manager | Marcus Bell | n/a |
Background
Ashwell Mercer Interiors is an office and retail fit-out contractor working for landlords and corporate tenants across London and the Thames Valley. The customer is buying the Growth tier of B-Glass so that its project, commercial and credit-control teams can see each client's projects, variations, calls and invoices together in one place, running inside the customer's own Snowflake account.
Order lines
Read the whole document (3,909 characters)
| SKU | Description | Qty | Unit price | Discount | Net amount | Type |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass: Growth (annual subscription) | 1 | £44k | 10% | £40k | Recurring |
| IMP-GROWTH | Implementation: Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | One-off |
Commercial summary
| Item | Amount |
|---|---|
| Annual recurring subscription fee (after discount) | £40k |
| One-off implementation fee | £12k |
| Total contract value | £52k |
The discount of 10% applies to the subscription for the initial term only. The implementation fee is a fixed fee and carries no discount.
Term
- Subscription start date: 23 Aug 2024
- Subscription end date: 22 Aug 2025
- Tier: Growth
The initial term runs for one year from the start date. Renewal is handled in the ordinary course by the customer success manager, who will raise the renewal conversation ahead of the end date.
Billing and payment
- The subscription is invoiced quarterly, in four equal instalments across the term.
- The implementation fee is invoiced as a one-off charge.
- Payment terms are 30 days from the invoice date.
- All amounts are in pounds sterling and are stated before VAT.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 hour (business hours) |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for each month in which the availability commitment is missed |
| Credit basis | Availability only |
Service credits are the customer's remedy for a missed availability commitment and are applied to a later invoice. Data freshness is monitored and supported, but is not a credit basis under this order form.
Implementation scope
The implementation covers the connection of up to eight source systems to the brain, configuration of the Growth tier for the customer's project, commercial and credit-control teams, and training for the customer's named users. Each connector promised in this order form carries a commitment to be live within the agreed implementation period, which is eight weeks from the subscription start date.
General
- This order form is governed by the Master Services Agreement and, where the two differ on the matters set out here, this order form prevails.
- Changes to the lines, term or service levels require a written amendment signed by both parties.
- This document supersedes any earlier draft or quotation for the same services.
Signatures
Signed by the duly authorised representatives of each party.
| For BG-Demo | For Ashwell Mercer Interiors | |
|---|---|---|
| Name | Priya Raman | Authorised signatory |
| Title | Account Executive | Authorised signatory, Ashwell Mercer Interiors |
| Date | 9 Aug 2024 | 9 Aug 2024 |
| Signature | Signed electronically | Signed electronically |
Unusual terms
As at Fri 9 Oct 2026- 10% discount on subscription, initial term only
- Service credit for availability only, not freshness
- Quarterly invoicing in four equal instalments