Pawtuxet Foodservice - Security Questionnaire
Documentfinal Pawtuxet Foodservice · security questionnaire · final · 18 Feb 2026
Final security questionnaire answered by BG-Demo for Pawtuxet Foodservice, created 18 Feb 2026. States a 30 minutes P1 first response and nightly refresh by 07:00 local time. It states no availability figure and no price.
What it says
What this says
As at Fri 9 Oct 2026Final security questionnaire answered by BG-Demo for Pawtuxet Foodservice, created 18 Feb 2026. States a 30 minutes P1 first response and nightly refresh by 07:00 local time. It states no availability figure and no price.
What it is: a version 1 questionnaire marked final, filed under the customer's Security folder. Answers cover encryption, access control, isolation, logging, support and data handling for the Enterprise tier.
Commits: "P1 incident first response (Enterprise)" is "30 minutes, available Monday to Friday, 07:00 to 20:00 UK time". It also states "Nightly refresh completes by 07:00 your local time, business days", a named support engineer and a monthly business review.
Unusual: the monthly business review is stated as included in Enterprise, whereas the standard offering lists quarterly QBRs for Growth. The 07:00 to 20:00 window is tied to the P1 response.
Not settled: this is a questionnaire, not a contract. It names no signatory, no service credits, no availability percentage and no price, and it does not say whether an order form was executed. SOC 2 Type II is described only as readiness support, with detail deferred to the data processing agreement.
As found in this document
As at Fri 9 Oct 2026- P1 incident first response (Enterprise)30 minutes, available Monday to Friday, 07:00 to 20:00 UK timeSource: the AI read of this record
- Data freshness SLANightly refresh completes by 07:00 your local time, business daysSource: the AI read of this record
- Dedicated support engineerYes; named engineer assigned to your accountSource: the AI read of this record
- Monthly business reviewYes; included in Enterprise tierSource: the AI read of this record
- On-site security reviewEnterprise customers may request an on-site security review as part of implementation. This is included in the Enterprise implementation fee.Source: the AI read of this record
The document
Body
Pawtuxet Foodservice - Security Questionnaire
Version 1, Final
Information security architecture
| Question | Answer |
|---|---|
| How is data encrypted in transit? | TLS 1.2 or higher for all data transmission to the customer's Snowflake account and between integrated systems. |
| How is data encrypted at rest? | Customer data is encrypted at rest within the customer's Snowflake account using the customer's encryption keys managed by Snowflake. |
| What access controls do you use? | Role-based access control via the brain interface. Enterprise tier includes SSO and SCIM integration for identity management, allowing the customer's IT to control access centrally via their directory. |
| How is customer data isolated? | Each customer's brain is a dedicated Snowflake database instance within the customer's own Snowflake account. Multi-tenant isolation is enforced at the Snowflake account level. |
| What logging and monitoring is in place? | All access to the brain is logged. Logs are retained in the customer's Snowflake account. The customer can query logs at any time. |
Response and support
Read the whole document (2,038 characters)
| Topic | Commitment |
|---|---|
| P1 incident first response (Enterprise) | 30 minutes, available Monday to Friday, 07:00 to 20:00 UK time |
| Dedicated support engineer | Yes; named engineer assigned to your account |
| Monthly business review | Yes; included in Enterprise tier |
| Data freshness SLA | Nightly refresh completes by 07:00 your local time, business days |
Data handling and compliance
All customer data remains at rest in your Snowflake account. BG-Demo accesses data through queries but does not copy, backup or store data outside your account.
We support SOC 2 Type II compliance readiness for Enterprise customers. Specific certifications, audit scopes and control details are documented in the data processing agreement.
Security assessment
Enterprise customers may request an on-site security review as part of implementation. This is included in the Enterprise implementation fee.
Unusual terms
As at Fri 9 Oct 2026- Monthly business review included
- P1 response limited to 07:00 to 20:00 UK, Monday to Friday