Kallang Reach Payments - Proposal
Documentfinal Kallang Reach Payments · proposal · final · 3 Feb 2026
Proposal from Sophie Ling for the Growth tier at £44k a year, £56k first-year total with 8-week implementation. Quotes 99.5% availability and 1 business hour urgent response. A proposal, not executed paper.
What it says
What this says
As at Fri 9 Oct 2026Proposal from Sophie Ling for the Growth tier at £44k a year, £56k first-year total with 8-week implementation. Quotes 99.5% availability and 1 business hour urgent response. A proposal, not executed paper.
What it is: a sales proposal dated 2026-02-03, filed as final but still asking the customer to "approve this proposal" before an order form is sent. It is an open item, not a contract.
Commits: Growth tier with 40 seats and 8 connectors. Availability is "99.5% uptime", urgent response is "1 business hour", and refresh is "nightly refresh by 07:00 local time". Year 1 is £44k and the first-year total is £56k.
Unusual: the £44k matches the v1 list price, though the document dated 3 Feb 2026 is after the v2 price book started. The text gives no discount and no connector delivery dates.
Not settled: signature, start date, renewal date and payment terms. The text does not say whether the £44k renewal figure holds after the v2 price change. The executed order form would override all of this.
As found in this document
As at Fri 9 Oct 2026- Price£44,000Source: the AI read of this record
- Year 1 subscription£44,000Source: the AI read of this record
- Total first-year investment£56,000Source: the AI read of this record
- Annual renewal from year 2£44,000, invoiced in advanceSource: the AI read of this record
- Availability99.5% uptimeSource: the AI read of this record
- Urgent issue response1 business hourSource: the AI read of this record
- Data freshnessnightly refresh by 07:00 local timeSource: the AI read of this record
- Implementation8 weeks from contract execution to full deploymentSource: the AI read of this record
The document
Body
Kallang Reach Payments - Proposal
Executive Summary
This proposal outlines the BG-Demo Growth tier for Kallang Reach Payments. You will have a unified, AI-queryable layer spanning your CRM, customer support platform, call recordings and accounting systems. Your operations, sales and support teams will discover patterns in seller behaviour, resolve support issues faster and improve onboarding efficiency.
Context
Payment service providers handling e-commerce across borders manage complex, multi-system data. Your teams currently work across separate platforms to understand transaction trends, manage seller relationships, investigate chargebacks and drive customer success. A single query layer removes friction and creates competitive advantage through faster insight.
Scope: Growth Tier
The Growth tier provides:
Read the whole document (1,984 characters)
- User seats: 40 across your organisation
- Data connectors: 8 integrations to your systems of choice
- Capabilities: unified search, conversational chat, custom pages and dashboards builder
- Support engagement: quarterly business reviews and six-monthly check-ins
- Data refresh: automated nightly update by 07:00 Singapore time on business days
Commercial Terms
| Item | Cost |
|---|---|
| Year 1 subscription | £44k |
| Total first-year investment | £56k |
The first-year total includes our 8-week implementation programme: discovery, security review, connector configuration and end-to-end testing.
From year 2, annual renewal is £44k, invoiced in advance.
Service Commitments
| Commitment | Growth tier |
|---|---|
| Availability | 99.5% uptime |
| Urgent issue response | 1 business hour |
| Data freshness | nightly refresh by 07:00 local time |
Implementation
8 weeks from contract execution to full deployment.
Next Steps
Please approve this proposal and we'll send the master service agreement and order form for signature.
Regards, Sophie Ling Account Executive, BG-Demo
Unusual terms
As at Fri 9 Oct 2026- renewal fixed at £44,000 from year 2
- refresh stated as 07:00 Singapore time