Kallang Reach Payments - Proposal v1
Documentdraft Kallang Reach Payments · proposal · draft · 29 Jan 2026
Draft proposal for the Growth tier at £44k for year 1 and £56k total first-year cost including implementation. It quotes 99.5% uptime and a 1 business hour urgent response. It is a proposal, not an executed order form.
What it says
What this says
As at Fri 9 Oct 2026Draft proposal for the Growth tier at £44k for year 1 and £56k total first-year cost including implementation. It quotes 99.5% uptime and a 1 business hour urgent response. It is a proposal, not an executed order form.
What it is: a draft proposal from Sophie Ling, Account Executive, dated 29 Jan 2026. It sets out the Growth tier with 40 seats and 8 connectors, and is marked "Draft".
Commits: nothing binding. It states "Year 1 subscription" at £44k, "Total first-year cost" at £56k including the 8-week implementation, and annual renewal at £44k. Service levels are "Uptime guarantee: 99.5%" and "Response to urgent issues: 1 business hour".
Unusual: the refresh is stated as "by 07:00 Singapore time on business days", which matches the standard nightly refresh by 07:00 local time. The £44k renewal figure is the v1 list price and would sit under the v2 list at a first renewal after 1 Jul 2026.
Not settled: the document does not show whether the customer accepted, nor any signatory, signature date or start date. The evidence does not show an executed order form, so contracted terms are not confirmed.
As found in this document
As at Fri 9 Oct 2026- Price£44,000Source: the AI read of this record
- Year 1 subscription£44,000Source: the AI read of this record
- Total first-year cost£56,000, including the 8-week implementation programmeSource: the AI read of this record
- Annual renewal thereafter£44,000Source: the AI read of this record
- Uptime guarantee99.5%Source: the AI read of this record
- Response to urgent issues1 business hourSource: the AI read of this record
- Data freshnessnightly refreshSource: the AI read of this record
- Nightly data refreshby 07:00 Singapore time on business daysSource: the AI read of this record
- Implementation timeline8 weeks from signatureSource: the AI read of this record
The document
Body
Kallang Reach Payments - Proposal v1
Draft
Executive Summary
This proposal outlines the BG-Demo Growth tier for Kallang Reach Payments, providing a unified, queryable layer across your CRM, customer support tickets, call recordings and accounting systems. Your operations and sales teams will uncover patterns in cross-border seller behaviour and resolve support issues faster.
Context
Payment service providers handling cross-border e-commerce see complex, distributed data. Your teams currently switch between systems to answer questions about transaction patterns, seller onboarding, chargeback trends and customer success. A single query layer saves time and unlocks insights.
Scope: Growth Tier
You will have:
- Users: 40 seats for teams across the business
- Data connectors: 8 integrations (your CRM, ticketing, calls, accounting and others of your choice)
- Features: search, chat interface, custom pages and dashboards
- Cadence: quarterly business reviews, six-monthly check-ins
- Updates: nightly data refresh by 07:00 Singapore time on business days
Investment and Terms
Read the whole document (1,776 characters)
| Element | Amount |
|---|---|
| Year 1 subscription | £44k |
| Total first-year cost | £56k |
The total includes the 8-week implementation programme.
Annual renewal thereafter: £44k.
Service Levels
- Uptime guarantee: 99.5%
- Response to urgent issues: 1 business hour
- Data freshness: nightly refresh
Implementation Timeline
8 weeks from signature, including discovery, security assessment, connector activation and testing.
Next Steps
Please confirm your interest and we'll move forward with the order form and master service agreement.
Best regards, Sophie Ling Account Executive, BG-Demo
Unusual terms
As at Fri 9 Oct 2026- Refresh deadline set to Singapore time
- Renewal price stated at v1 list level