Kadewerk Software - Order Form (signed)
Documentexecuted Kadewerk Software · order_form · executed · 2025-07-08
Executed order form dated 8 Jul 2025 for the Starter tier at £20k per year plus a £6,000 one-off implementation. Availability is 99.5% and P1 first response is 4 business hours. Term ran 22 Jul 2025 to 21 Jul 2026, renewing automatically.
What it says
What this says
Current to 13 Oct 26Executed order form dated 8 Jul 2025 for the Starter tier at £20k per year plus a £6,000 one-off implementation. Availability is 99.5% and P1 first response is 4 business hours. Term ran 22 Jul 2025 to 21 Jul 2026, renewing automatically.
What it is: the executed order form between BB-Demo and Kadewerk Software, signed on 8 Jul 2025. It covers the Company Brain Starter tier with a four-week implementation. Total Contract Value is £26k.
Commits: availability of "99.5% uptime", P1 first response of "4 business hours", and service credits of "5% of one month's subscription fee per month of non-compliance (availability only)". Billing is annual in advance, 30 days from invoice date.
Unusual: renewal is "Automatic, unless either party notifies 90 days before term end", at "BB-Demo's then-current pricing and standard terms". The connector clause has no day count, only "live upon completion of the implementation period".
Not settled: the renewal price is not stated, and the document does not show whether notice was given or what happened after 21 Jul 2026. The signature lines are blank in the text and no signatory names are given.
As found in this document
Current to 9 Oct 26- Date end21 Jul 2026Source: object_read:doc_096_006
- Date renewal21 Jul 2026Source: object_read:doc_096_006
- Date signed8 Jul 2025Source: object_read:doc_096_006
- Date start22 Jul 2025Source: object_read:doc_096_006
- Price£19,500Source: object_read:doc_096_006
- Availability99.5% uptime (nightly data refresh complete by 07:00 customer local time on business days)99.5% uptime (nightly data refresh complete by 07:00 customer local time on business days) · Source: object_read:doc_096_006
- P1 first response4 business hoursSource: object_read:doc_096_006
- Service credits5% of one month's subscription fee per month of non-compliance (availability only)5% of one month's subscription fee per month of non-compliance (availability only) · Source: object_read:doc_096_006
- Subscription price£19,500 AnnualSource: object_read:doc_096_006
- Implementation fee£6,000 One-offSource: object_read:doc_096_006
- Total Contract Value£25,500Source: object_read:doc_096_006
- Billing frequencyAnnual, in advanceSource: object_read:doc_096_006
- Payment terms30 days from invoice dateSource: object_read:doc_096_006
- User and connector limitssoft limit of 15 active users and can connect up to 4 data sourcessoft limit of 15 active users and can connect up to 4 data sources · Source: object_read:doc_096_006
- ConnectorsConnectors will be live upon completion of the implementation period.Connectors will be live upon completion of the implementation period. · Source: object_read:doc_096_006
- Renewal noticeAutomatic, unless either party notifies 90 days before term endAutomatic, unless either party notifies 90 days before term end · Source: object_read:doc_096_006
The document
Body
Kadewerk Software - Order Form (signed)
Executed on 8 Jul 2025
Parties
| Party | Details |
|---|---|
| Supplier | BB-Demo, London, United Kingdom |
| Customer | Kadewerk Software, Amsterdam, Netherlands |
| Term start | 22 Jul 2025 |
| Term end | 21 Jul 2026 |
Service Description
BB-Demo shall provide the Customer with access to the Company Brain Starter tier, a data analytics platform enabling analysis of customer support tickets, usage patterns and business data within the Customer's own Snowflake account.
Subscription and Implementation
| Item | Quantity | Unit Price | Total | Recurring |
|---|---|---|---|---|
| Company Brain – Starter | 1 | £20k | £20k | Annual |
| Implementation – Starter (4 weeks, up to 4 connectors) | 1 | £6,000 | £6,000 | One-off |
| Total Contract Value | £26k |
Annual Recurring Revenue (Starter tier): £20k
Billing and Payment
- Billing frequency: Annual, in advance
- First invoice date: 22 Jul 2025
- Payment terms: 30 days from invoice date
- Currency: GBP
Service Levels
The Company Brain Starter service includes:
Read the whole document (2,201 characters)
| Metric | Commitment |
|---|---|
| Availability | 99.5% uptime (nightly data refresh complete by 07:00 customer local time on business days) |
| P1 first response | 4 business hours |
| Service credits | 5% of one month's subscription fee per month of non-compliance (availability only) |
Starter tier users are subject to a soft limit of 15 active users and can connect up to 4 data sources.
Connectors
Implementation includes setup of connectors to ingest data from the Customer's systems. Connectors will be live upon completion of the implementation period.
Term and Renewal
- Initial term: 12 months
- Renewal: Automatic, unless either party notifies 90 days before term end
- Renewal terms: As per BB-Demo's then-current pricing and standard terms
Signature Block
For and on behalf of BB-Demo:
_____________________________
Authorised Signatory BB-Demo Date: 8 Jul 2025
For and on behalf of Kadewerk Software:
_____________________________
Authorised Signatory Kadewerk Software Date: 8 Jul 2025
Unusual terms
Current to 9 Oct 26- Automatic renewal with 90 days notice
- Renewal at then-current pricing
- No connector delivery day count