Kadewerk Software - Order Form (signed)
Documentexecuted Kadewerk Software · order form · executed · 8 Jul 2025
Executed order form dated 8 Jul 2025 for the Starter tier at £20k per year plus a £6,000 one-off implementation. Availability is 99.5% and P1 first response is 4 business hours. Term ran 22 Jul 2025 to 21 Jul 2026, renewing automatically.
What it says
What this says
As at Fri 9 Oct 2026Executed order form dated 8 Jul 2025 for the Starter tier at £20k per year plus a £6,000 one-off implementation. Availability is 99.5% and P1 first response is 4 business hours. Term ran 22 Jul 2025 to 21 Jul 2026, renewing automatically.
What it is: the executed order form between BG-Demo and Kadewerk Software, signed on 8 Jul 2025. It covers B-Glass Starter tier with a four-week implementation. Total Contract Value is £26k.
Commits: availability of "99.5% uptime", P1 first response of "4 business hours", and service credits of "5% of one month's subscription fee per month of non-compliance (availability only)". Billing is annual in advance, 30 days from invoice date.
Unusual: renewal is "Automatic, unless either party notifies 90 days before term end", at "BG-Demo's then-current pricing and standard terms". The connector clause has no day count, only "live upon completion of the implementation period".
Not settled: the renewal price is not stated, and the document does not show whether notice was given or what happened after 21 Jul 2026. The signature lines are blank in the text and no signatory names are given.
As found in this document
As at Fri 9 Oct 2026- Date end21 Jul 2026Source: the AI read of this record
- Date renewal21 Jul 2026Source: the AI read of this record
- Date signed8 Jul 2025Source: the AI read of this record
- Date start22 Jul 2025Source: the AI read of this record
- Price£19,500Source: the AI read of this record
- Availability99.5% uptime (nightly data refresh complete by 07:00 customer local time on business days)Source: the AI read of this record
- P1 first response4 business hoursSource: the AI read of this record
- Service credits5% of one month's subscription fee per month of non-compliance (availability only)Source: the AI read of this record
- Subscription price£19,500 AnnualSource: the AI read of this record
- Implementation fee£6,000 One-offSource: the AI read of this record
- Total Contract Value£25,500Source: the AI read of this record
- Billing frequencyAnnual, in advanceSource: the AI read of this record
- Payment terms30 days from invoice dateSource: the AI read of this record
- User and connector limitssoft limit of 15 active users and can connect up to 4 data sourcesSource: the AI read of this record
- ConnectorsConnectors will be live upon completion of the implementation period.Source: the AI read of this record
- Renewal noticeAutomatic, unless either party notifies 90 days before term endSource: the AI read of this record
The document
Body
Kadewerk Software - Order Form (signed)
Executed on 8 Jul 2025
Parties
| Party | Details |
|---|---|
| Supplier | BG-Demo, London, United Kingdom |
| Customer | Kadewerk Software, Amsterdam, Netherlands |
| Term start | 22 Jul 2025 |
| Term end | 21 Jul 2026 |
Service Description
BG-Demo shall provide the Customer with access to B-Glass Starter tier, a data analytics platform enabling analysis of customer support tickets, usage patterns and business data within the Customer's own Snowflake account.
Subscription and Implementation
| Item | Quantity | Unit Price | Total | Recurring |
|---|---|---|---|---|
| B-Glass – Starter | 1 | £20k | £20k | Annual |
| Implementation – Starter (4 weeks, up to 4 connectors) | 1 | £6,000 | £6,000 | One-off |
| Total Contract Value | £26k |
Annual Recurring Revenue (Starter tier): £20k
Billing and Payment
- Billing frequency: Annual, in advance
- First invoice date: 22 Jul 2025
- Payment terms: 30 days from invoice date
- Currency: GBP
Service Levels
B-Glass Starter service includes:
Read the whole document (2,175 characters)
| Metric | Commitment |
|---|---|
| Availability | 99.5% uptime (nightly data refresh complete by 07:00 customer local time on business days) |
| P1 first response | 4 business hours |
| Service credits | 5% of one month's subscription fee per month of non-compliance (availability only) |
Starter tier users are subject to a soft limit of 15 active users and can connect up to 4 data sources.
Connectors
Implementation includes setup of connectors to ingest data from the Customer's systems. Connectors will be live upon completion of the implementation period.
Term and Renewal
- Initial term: 12 months
- Renewal: Automatic, unless either party notifies 90 days before term end
- Renewal terms: As per BG-Demo's then-current pricing and standard terms
Signature Block
For and on behalf of BG-Demo:
_____________________________
Authorised Signatory BG-Demo Date: 8 Jul 2025
For and on behalf of Kadewerk Software:
_____________________________
Authorised Signatory Kadewerk Software Date: 8 Jul 2025
Unusual terms
As at Fri 9 Oct 2026- Automatic renewal with 90 days notice
- Renewal at then-current pricing
- No connector delivery day count