Kadewerk Software - Master Services Agreement v2
Documentdraft Kadewerk Software · contract · draft · 16 Jun 2025
Draft Master Services Agreement for a Starter subscription, prepared 16 Jun 2025 and awaiting customer signature. It states 99.5% availability, a P1 first response of 4 business hours and £20k a year plus a £6,000 implementation fee.
What it says
What this says
As at Fri 9 Oct 2026Draft Master Services Agreement for a Starter subscription, prepared 16 Jun 2025 and awaiting customer signature. It states 99.5% availability, a P1 first response of 4 business hours and £20k a year plus a £6,000 implementation fee.
What it is: a draft Master Services Agreement between BG-Demo and Kadewerk Software, marked "Version: 2 (Draft)" and closing with "Draft, Awaiting customer review and signature". The evidence does not show a signature.
Commits: Starter subscription at £20k annual in advance, implementation £6,000 one-off, Total Year 1 £26k, payment within 30 days. Service levels are 99.5% availability and 4 business hours P1 first response.
Unusual: a Planned Live Date of 22 Jul 2025 and a term ending 21 Jul 2026. Termination is "on 90 days' written notice at the end of the initial 12-month term".
Not settled: whether an executed order form exists. It is a draft, so any executed paper takes precedence. It does not state renewal or auto-renewal terms, and the term end is already past the as-of date.
As found in this document
As at Fri 9 Oct 2026- Date end21 Jul 2026Source: the AI read of this record
- Date start22 Jul 2025Source: the AI read of this record
- Price£19,500Source: the AI read of this record
- Subscription fee£19,500, Annual in advanceSource: the AI read of this record
- Implementation fee£6,000, One-off, at startSource: the AI read of this record
- Total Year 1£25,500Source: the AI read of this record
- Payment termsPayment is due within 30 days of invoice. Currency: GBP.Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 First Response4 business hoursSource: the AI read of this record
- Service Credit5% of one month's subscription fee per month of breachSource: the AI read of this record
- Nightly data refreshcomplete by 07:00 customer local time on business daysSource: the AI read of this record
- Planned Live Date22 Jul 2025Source: the AI read of this record
- Termination90 days' written notice at the end of the initial 12-month termSource: the AI read of this record
The document
Body
Master Services Agreement
Between BG-Demo ("Supplier") and Kadewerk Software ("Customer")
Version: 2 (Draft) Prepared: 16 Jun 2025
1. Services
The Supplier will provide the Customer with:
- B-Glass – Starter subscription
- Data integration of up to 4 connectors
- Nightly data refresh (complete by 07:00 customer local time on business days)
- Access for up to 15 concurrent users
- Pages, search and chat functionality
- Standard support with a 4-hour first response on Priority 1 issues
Implementation
- 4-week implementation programme
- Connector configuration and validation
- Team training and documentation
- Soft launch and go-live support
Planned Live Date: 22 Jul 2025
2. Term
Start Date: 22 Jul 2025 End Date: 21 Jul 2026 Initial Term: 12 months
3. Fees and Payment
| Item | Amount | Billing |
|---|---|---|
| B-Glass – Starter | £20k | Annual in advance |
| Implementation – Starter (4 weeks, up to 4 connectors) | £6,000 | One-off, at start |
Total Year 1: £26k
Payment is due within 30 days of invoice. Currency: GBP.
4. Service Levels
Read the whole document (1,826 characters)
| Metric | Level |
|---|---|
| Availability | 99.5% |
| P1 First Response | 4 business hours |
| Service Credit | 5% of one month's subscription fee per month of breach |
5. Data and Security
- Customer data resides in the Supplier's Snowflake environment
- Daily backup and disaster recovery procedures
- Customer retains data ownership; Supplier is data processor
6. Termination
Either party may terminate on 90 days' written notice at the end of the initial 12-month term.
7. Confidentiality
Both parties will maintain the confidentiality of the other's proprietary information.
Status: Draft, Awaiting customer review and signature
Unusual terms
As at Fri 9 Oct 2026- Draft status, unsigned
- Planned live date 22 Jul 2025
- 90 days' notice at end of initial term