What it says
What this says
Current to 14 Oct 26A proposal from Lewis Kerr for the Starter tier: £20k annual subscription plus £6,000 four-week implementation, £26k in total. It is a proposal, not an executed order form, and states no availability or P1 response figures.
What it is: a sales proposal dated 27 May 2025, filed as final, prepared by Lewis Kerr for Kadewerk Software. It pitches the Starter tier so the customer success team can see "support tickets and product usage together".
Commits: it states "Annual Subscription: £20k" and "Implementation (4-week setup): £6,000", with a "Total Investment: £26k". The £20k matches the v1 Starter list price in the company brief.
Unusual: nothing off standard terms. It says "You'll be live and asking questions within the month", which is a sales statement, not a connector commitment.
Not settled: it names no service levels, payment terms, term length, renewal date or signatory. Contracted terms would sit in an executed order form, which this document is not. The evidence does not show whether the proposal was accepted.
As found in this document
Current to 9 Oct 26- Price£19,500Source: object_read:doc_096_002
- Annual Subscription£19,500Source: object_read:doc_096_002
- Implementation (4-week setup)£6,000Source: object_read:doc_096_002
- Total Investment£25,500Source: object_read:doc_096_002
- Implementation timelinetakes four weeksSource: object_read:doc_096_002
The document
Body
Kadewerk Software, Proposal
Date: 27 May 2025 Prepared for: Kadewerk Software Prepared by: Lewis Kerr, Account Executive, BB-Demo
Executive Summary
We propose the Company Brain – Starter tier to help your customer success team see support tickets and product usage together. Your team will identify struggling customers before they churn.
The Company Brain
The Company Brain is an AI-queryable layer over your Snowflake account. It connects support systems, product analytics and billing data so your team gets answers across all three in seconds, no manual reporting, no spreadsheets.
Your Use Case
Your customer success team currently gathers data by hand from support tickets, usage reports and contracts. The Company Brain will let them ask: "Which customers with low usage filed complaints?" and "Which accounts are high-complaint and at risk?"
Starter Tier
The Starter tier includes single-team support, core connector capabilities, chat and search interface, pages and saved queries, and six-monthly check-ins with BB-Demo.
Annual Subscription: £20k Implementation (4-week setup): £6,000
Total Investment: £26k
Timeline
Read the whole document (1,584 characters)
Professional implementation of your chosen connectors and data mapping takes four weeks. You'll be live and asking questions within the month.
Next Steps
Let's discuss your systems and data sources. I'll call next week to walk you through the proposal and confirm implementation timing. We're confident this will pay for itself quickly through faster issue resolution and reduced churn.