What it says
What this says
As at Fri 9 Oct 2026Draft Starter-tier proposal dated 21 May 2025 for Kadewerk Software: £20k annual subscription plus £6,000 implementation, £26k total for year 1. Valid 30 days from issue. No availability or P1 response terms are stated.
What it is: a draft proposal, version 1, filed under the customer's Proposals folder. The text says "This is a draft proposal and subject to change pending review."
Commits: nothing binding. It prices the Starter subscription at £20k and implementation at £6,000 for "Year 1", and states "From year 2 onwards, the annual subscription is £20k."
Unusual: the price matches the v1 list, so a later renewal would move to the v2 list under the brief's rules. The proposal does not mention that. No discount is shown.
Not settled: the evidence does not show whether this was accepted, who at Kadewerk received it, or whether an order form was executed. Service levels, connector delivery dates and payment terms are not stated, and the Master Services Agreement is listed only as a future step. The proposal's 30-day validity has long passed.
As found in this document
As at Fri 9 Oct 2026- Price£19,500Source: the AI read of this record
- B-Glass – Starter (annual)£19,500Source: the AI read of this record
- Implementation – Starter (4 weeks, up to 4 connectors)£6,000Source: the AI read of this record
- Total Investment, Year 1£25,500Source: the AI read of this record
- Annual subscription from year 2 onwards£19,500Source: the AI read of this record
- Proposal Validity30 days from issueSource: the AI read of this record
The document
Body
Kadewerk Software, Proposal
Status: Draft Version: 1 Date: 21 May 2025
Executive Summary
Kadewerk Software has selected B-Glass to unify your customer success operations. A unified search layer across support tickets and product usage will reduce manual work and surface insights faster.
Scope
B-Glass – Starter tier provides:
- Unified search across support tickets and product usage
- Chat-based question answering
- Browsable data pages
- Up to 15 concurrent users
- Pages, search and chat interface
Implementation (4 weeks)
- Configuration of up to 4 data connectors
- Data validation and testing
- Team onboarding and training
- Go-live support
Pricing
| Line | Year 1 |
|---|---|
| B-Glass – Starter (annual) | £20k |
| Implementation – Starter (4 weeks, up to 4 connectors) | £6,000 |
| Total Investment | £26k |
From year 2 onwards, the annual subscription is £20k.
Next Steps
- Review and comment on this proposal
- Technical discovery call
- Master Services Agreement execution
- Kick-off and connector build-out
Proposal Validity: 30 days from issue.
Read the whole document (1,225 characters)
This is a draft proposal and subject to change pending review.
Unusual terms
As at Fri 9 Oct 2026- Draft status stated in text
- Year 2 price held at £19,500