Kingdon Diagnostics - Order Form (signed)
Documentexecuted Kingdon Diagnostics: documents · order_form · executed · 2024-12-23
Executed order form signed 23 Dec 2024 for the Growth tier: £42k annual subscription after a 5% first-term discount plus a £12k one-off implementation. Availability 99.5%, P1 first response 1 business hour. Term 6 Jan 2025 to 5 Jan 2026.
What it says
What this says
Current to 11 Oct 26Executed order form signed 23 Dec 2024 for the Growth tier: £42k annual subscription after a 5% first-term discount plus a £12k one-off implementation. Availability 99.5%, P1 first response 1 business hour. Term 6 Jan 2025 to 5 Jan 2026.
What it is: an executed order form under the BB-Demo Master Services Agreement, signed 23 Dec 2024 by Tom Ashdown for BB-Demo and an unnamed authorised signatory for Kingdon Diagnostics. It states that it "takes precedence over any earlier draft or proposal for the same services."
Commits: Growth subscription at £42k a year, billed annually in advance, payment 30 days from the invoice date. Implementation is £12k one-off, eight weeks, up to eight connectors. Service levels are 99.5% availability and a 1 business hour P1 first response.
Unusual: the 5% discount applies to the first term only, so it ends at renewal. Service credits are 10% of one month's fee for availability only; none are payable for data freshness.
Not settled: the subscription ended on 5 Jan 2026 and the document says it renews only in line with the Master Services Agreement. It does not show what happened afterwards, who signed for the customer, or any connector go-live dates.
As found in this document
Current to 9 Oct 26- Date end5 Jan 2026Source: object_read:doc_083_007
- Date signed23 Dec 2024Source: object_read:doc_083_007
- Date start6 Jan 2025Source: object_read:doc_083_007
- Price£41,800Source: object_read:doc_083_007
- Annual recurring subscription£41,800Source: object_read:doc_083_007
- One-off implementation fee£12,000Source: object_read:doc_083_007
- Total contract value£53,800Source: object_read:doc_083_007
- Availability99.5%Source: object_read:doc_083_007
- P1 first response1 business hourSource: object_read:doc_083_007
- Service credit10% of one month's fee, for each month in which the availability commitment is missed10% of one month's fee, for each month in which the availability commitment is missed · Source: object_read:doc_083_007
- Credit basisAvailability onlySource: object_read:doc_083_007
- Billing frequencyannual, in advanceSource: object_read:doc_083_007
- Payment terms30 days from the invoice dateSource: object_read:doc_083_007
- Implementationeight weeks, up to eight connectorseight weeks, up to eight connectors · Source: object_read:doc_083_007
The document
Body
Kingdon Diagnostics - Order Form (signed)
Status: Executed Version: 1 Signed: 23 Dec 2024
This order form is entered into under the BB-Demo Master Services Agreement between the parties below and sets out the subscription and implementation services BB-Demo will provide.
1. Parties
| Customer | Supplier | |
|---|---|---|
| Organisation | Kingdon Diagnostics | BB-Demo |
| Location | Newcastle upon Tyne, United Kingdom | London, United Kingdom |
| Account owner | Lewis Kerr | |
| Customer success manager | Amara Obi | |
| Commercial contact | Tom Ashdown, Account Executive |
2. Services and fees
| SKU | Description | Qty | Unit price | Discount | Net amount | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain – Growth | 1 | £44k | 5% | £42k | Yes, annual |
| IMP-GROWTH | Implementation, Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | No, one-off |
| Summary | Amount |
|---|---|
| Annual recurring subscription | £42k |
| One-off implementation fee | £12k |
| Total contract value | £54k |
The discount applies to the first term only. All amounts are in pounds sterling and exclude VAT.
Read the whole document (2,728 characters)
3. Term
| Subscription start date | 6 Jan 2025 |
| Subscription end date | 5 Jan 2026 |
| Tier | Growth |
The subscription runs for the term above and renews only in line with the Master Services Agreement.
4. Billing and payment
- Billing frequency: annual, in advance.
- The implementation fee is invoiced once, separately from the subscription.
- Payment terms: 30 days from the invoice date.
5. Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Service credit | 10% of one month's fee, for each month in which the availability commitment is missed |
| Credit basis | Availability only |
Nightly refresh timing follows the standard service level for the Growth tier. Service credits under this order form are not payable for data freshness.
6. Implementation
BB-Demo will connect the customer's agreed sources to the company brain inside the customer's own Snowflake account, as described in the implementation line above. The customer will provide written access to each source before work on that source begins.
7. Signatures
Signed by the authorised representatives of the parties on 23 Dec 2024.
| For Kingdon Diagnostics | For BB-Demo | |
|---|---|---|
| Name | Authorised signatory | Tom Ashdown |
| Title | Authorised signatory, Kingdon Diagnostics | Account Executive |
| Date | 23 Dec 2024 | 23 Dec 2024 |
This executed order form takes precedence over any earlier draft or proposal for the same services.
Unusual terms
Current to 9 Oct 26- 5% first-term discount
- Service credits not payable for data freshness