Pentreath Cold Chain - Order Form (signed)
Documentexecuted Pentreath Cold Chain · order form · executed · 10 Dec 2025
Executed order form for Pentreath Cold Chain's Growth renewal term, 28 Dec 2025 to 27 Dec 2026, at £48k per year. It states 99.5% availability and a P1 first response of 1 business hour. Billing is annual in advance, 30 days from invoice.
What it says
What this says
As at Fri 9 Oct 2026Executed order form for Pentreath Cold Chain's Growth renewal term, 28 Dec 2025 to 27 Dec 2026, at £48k per year. It states 99.5% availability and a P1 first response of 1 business hour. Billing is annual in advance, 30 days from invoice.
What it is: an executed order form under the Master Services Agreement, signed 10 Dec 2025, recording "the commercial terms of the renewal term". It decides contracted price and terms and replaces any earlier draft or quotation for the same term.
Commits: Growth at £44k plus additional 10 users at £3,500, giving 50 licensed users. Service levels are 99.5% availability, P1 first response of 1 business hour, and nightly refresh complete by 07:00 customer local time on business days.
Unusual: the credit is "10% of one month's fee for each month with an availability breach", which is above the standard Growth credit of 5%. Credits are for availability only; a period when data was not fresh attracts no credit.
Not settled: the document does not state what happens after 27 Dec 2026, any renewal notice period, or auto-renewal. The customer signatory is named only as an authorised signatory.
As found in this document
As at Fri 9 Oct 2026- Date end27 Dec 2026Source: the AI read of this record
- Date signed10 Dec 2025Source: the AI read of this record
- Date start28 Dec 2025Source: the AI read of this record
- Price£47,500Source: the AI read of this record
- Subscription lineB-Glass – Growth, £44,000 net (annual)Source: the AI read of this record
- Add-on lineAdditional 10 users, £3,500 net (annual)Source: the AI read of this record
- Licensed users50 licensed users on the Growth tierSource: the AI read of this record
- Annual recurring revenue£47,500Source: the AI read of this record
- Total contract value£47,500Source: the AI read of this record
- Billing frequencyannual, in advanceSource: the AI read of this record
- Payment terms30 days from the invoice dateSource: the AI read of this record
- DiscountNo discount applies to this termSource: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 business hourSource: the AI read of this record
- Nightly refreshComplete by 07:00 customer local time on business daysSource: the AI read of this record
- Service credit basisAvailabilitySource: the AI read of this record
- Service credit10% of one month's fee for each month with an availability breachSource: the AI read of this record
The document
Body
Pentreath Cold Chain - Order Form (signed)
Status: Executed. This order form is issued under the Master Services Agreement between the parties and records the commercial terms of the renewal term.
1. Parties
| Supplier | BG-Demo, London |
| Customer | Pentreath Cold Chain, Bristol |
| Account owner (BG-Demo) | Tom Ashdown |
| Customer success manager (BG-Demo) | Daniel Okafor |
| Customer since | 28 Dec 2023 |
2. Subscription lines
| SKU | Description | Qty | Unit price | Discount | Net (annual) |
|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass – Growth | 1 | £44k | 0% | £44k |
| ADD-USERS-10 | Additional 10 users | 1 | £3,500 | 0% | £3,500 |
| Summary | Amount |
|---|---|
| Annual recurring revenue | £48k |
| Total contract value | £48k |
The subscription provides 50 licensed users on the Growth tier. Both lines are recurring and are charged annually.
3. Term
| Start date | 28 Dec 2025 |
| End date | 27 Dec 2026 |
| Previous term ends | 27 Dec 2025 |
4. Billing and payment
Read the whole document (2,300 characters)
- Billing frequency: annual, in advance.
- Payment terms: 30 days from the invoice date.
- All amounts are in GBP.
- No discount applies to this term.
5. Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit basis | Availability |
| Service credit | 10% of one month's fee for each month with an availability breach |
Service credits under this order form are given for availability only. A period in which the brain was available but the data was not fresh does not attract a credit.
6. General
- This order form is governed by the Master Services Agreement in force between the parties.
- This executed order form decides the contracted price and terms for the term above, and replaces any earlier draft or quotation for the same term.
- Any change to the lines, users or service levels must be agreed in writing by both parties.
7. Signatures
| For BG-Demo | For Pentreath Cold Chain | |
|---|---|---|
| Name | Tom Ashdown | Authorised signatory |
| Title | Account Executive | Authorised signatory, Pentreath Cold Chain |
| Date | 10 Dec 2025 | 10 Dec 2025 |
Unusual terms
As at Fri 9 Oct 2026- Service credit of 10% of one month's fee, above the standard Growth credit
- Credits for availability only, none for data freshness