Brenneck Pay - Order Form (signed)
Documentexecuted Brenneck Pay: documents · order_form · executed · 2026-10-07
Executed order form signed 7 Oct 2026 moving Brenneck Pay from Growth to Enterprise from 3 Feb 2027 at £125,000 per year. Availability 99.9%, P1 first response 0.5 hours (half an hour). Replaces the Growth renewal.
What it says
What this says
Current to 11 Oct 26Executed order form signed 7 Oct 2026 moving Brenneck Pay from Growth to Enterprise from 3 Feb 2027 at £125,000 per year. Availability 99.9%, P1 first response 0.5 hours (half an hour). Replaces the Growth renewal.
What it is: an executed order form under the MSA, signed by Matthias Ebner and Matteo Ricci on 7 Oct 2026. It states that "No Growth renewal will be raised for the term starting on 3 Feb 2027."
Commits: £125,000 annual fee, invoiced annually in advance on 3 Feb 2027 with 30 days payment terms. Service levels are 99.9% availability and nightly refresh complete by 07:00 customer local time on business days.
Unusual: the form lists 40 licensed users, which is below the 150 the brief gives for Enterprise. It also states the P1 response as 0.5 hours. Credits cover both availability and freshness at 10% of one month's fee.
Not settled: the form does not state the number of connectors or any implementation fee. Detailed exit terms sit in the MSA, which is not included here.
As found in this document
Current to 9 Oct 26- Date end2 Feb 2028Source: object_read:doc_078_016
- Date signed7 Oct 2026Source: object_read:doc_078_016
- Date start3 Feb 2027Source: object_read:doc_078_016
- Price£125,000Source: object_read:doc_078_016
- Annual fee£125,000Source: object_read:doc_078_016
- Billing frequencyAnnual, in advanceSource: object_read:doc_078_016
- Invoice dateOn the subscription start date, 3 Feb 2027On the subscription start date, 3 Feb 2027 · Source: object_read:doc_078_016
- Payment terms30 days from the date of invoiceSource: object_read:doc_078_016
- Availability99.9%Source: object_read:doc_078_016
- P1 first response0.5 hours (half an hour)Source: object_read:doc_078_016
- Nightly refreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_078_016
- Service credit10% of one month's fee for that month, for availability and data freshness10% of one month's fee for that month, for availability and data freshness · Source: object_read:doc_078_016
- Licensed users40 licensed usersSource: object_read:doc_078_016
The document
Body
Brenneck Pay - Order Form (signed)
Status: Executed Document version: 1 Signed: 7 Oct 2026
This order form is made under the Master Services Agreement between BB-Demo and Brenneck Pay. It records the Enterprise subscription that Brenneck Pay has chosen in place of the Growth renewal. Where this order form differs from an earlier proposal, quote or draft, this executed order form prevails.
Parties
| Supplier | Customer | |
|---|---|---|
| Organisation | BB-Demo | Brenneck Pay |
| Location | London | Frankfurt |
| Business | Provider of the company brain, run inside the customer's own Snowflake account | Payment institution supervised by BaFin, processing card and account-to-account payments for online retailers |
| Commercial owner | Matteo Ricci, Account Executive | Matthias Ebner, Chief Operating Officer |
| Customer success | Elena Novak, Customer Success Manager |
Background
Brenneck Pay has been a BB-Demo customer since 3 Feb 2026 on the Growth tier, so that merchant account managers and merchant risk work from one view of each merchant. The current Growth subscription runs to 2 Feb 2027 at a contracted annual recurring revenue of £50,000.
Read the whole document (6,052 characters)
Brenneck Pay has decided to move to the Enterprise tier from the day after the Growth term ends. The Enterprise subscription below therefore replaces the Growth renewal. No Growth renewal will be raised for the term starting on 3 Feb 2027.
Order lines
| Line | Description | Term | Annual fee |
|---|---|---|---|
| Subscription | BB-Demo company brain, Enterprise tier | 3 Feb 2027 to 2 Feb 2028 | £125,000 |
| Included users | 40 licensed users | Same term | Included |
| Data residency | Brenneck Pay data held in an EU region of the customer's Snowflake account | Same term | Included |
| Total | £125,000 |
The annual price is £125,000. The total contract value for the term is £125,000. There are no other one-off or recurring charges under this order form.
What the Enterprise tier includes
The Enterprise tier gives Brenneck Pay the following, as described in the BB-Demo price book:
- Company-wide use of the brain across pages, chat and search, and the dashboards builder.
- The Enterprise connector allowance, so that further source systems can be connected as Brenneck Pay's needs grow.
- Single sign-on and SCIM provisioning.
- A named executive sponsor at BB-Demo.
- Quarterly business reviews led by the customer success manager.
- Security review support as part of the Enterprise relationship, including answers to the information security and outsourcing questions Brenneck Pay needs for its own supplier register.
The number of licensed users under this order form is 40. Additional users can be added by written change to this order form.
Term
| Item | Date |
|---|---|
| Order form signed | 7 Oct 2026 |
| Current Growth term ends | 2 Feb 2027 |
| Enterprise subscription start | 3 Feb 2027 |
| Enterprise subscription end | 2 Feb 2028 |
The Enterprise subscription runs for one year from the start date and ends on 2 Feb 2028. Until 2 Feb 2027 the existing Growth subscription continues unchanged on its current terms, and nothing in this order form alters it.
BB-Demo's customer success manager will contact Brenneck Pay ahead of the end date to start the renewal conversation.
Billing and payment
| Item | Term |
|---|---|
| Billing frequency | Annual, in advance |
| Invoice date | On the subscription start date, 3 Feb 2027 |
| Amount invoiced | £125,000 |
| Payment terms | 30 days from the date of invoice |
| Currency | GBP |
Invoices are issued by BB-Demo's finance team to Brenneck Pay's accounts payable contact. Any change to the invoicing contact must be given in writing.
Service levels
The following service levels apply to the Enterprise subscription from the start date and are part of this order form.
| Service level | Commitment |
|---|---|
| Availability | 99.9% |
| P1 first response | 0.5 hours (half an hour) |
| Nightly refresh | Complete by 07:00 customer local time on business days |
Service credits
If BB-Demo misses the availability commitment, or the nightly refresh is not complete by the agreed time, in a given month, Brenneck Pay is entitled to a service credit of 10% of one month's fee for that month. Credits are available for both availability and data freshness. A credit is applied against a later invoice and is a one-off adjustment: it does not change the annual price or the contracted annual fee.
Availability and freshness are measured separately. A brain that is available but answering on data that was not refreshed on time is a freshness breach.
Data location and governance
- The brain is built and run inside Brenneck Pay's own Snowflake account, and Brenneck Pay's data remains in the EU region configured for it.
- BB-Demo will support Brenneck Pay's outsourcing register by providing, on request and in writing, the documentation Brenneck Pay needs to describe the service, its governance and its exit arrangements.
- Brenneck Pay's information security and procurement teams have reviewed the terms before signature.
Exit
On expiry or termination, Brenneck Pay's data stays in its own Snowflake account. BB-Demo will withdraw its access and the brain's processing, and will confirm the withdrawal in writing on request. The detailed exit provisions are those in the Master Services Agreement.
General
- This order form is governed by the Master Services Agreement between the parties and forms part of it.
- Any change to the lines, term, price or service levels above must be agreed in writing and signed by both parties.
- This executed order form decides the contracted price and terms for the Enterprise subscription. It supersedes any earlier draft or proposal for the same subscription.
Signatures
Signed for and on behalf of Brenneck Pay
Name: Matthias Ebner Title: Chief Operating Officer Date: 7 Oct 2026
Signed for and on behalf of BB-Demo
Name: Matteo Ricci Title: Account Executive Date: 7 Oct 2026
Unusual terms
Current to 9 Oct 26- Enterprise replaces Growth renewal
- 40 licensed users on Enterprise
- EU data residency included
- Growth continues unchanged to 2 Feb 2027