Merriott Lyle Distribution - Order Form (signed)
Documentexecuted Merriott Lyle Distribution · order_form · executed · 2026-09-14
Executed order form dated 14 Sep 2026 adding two blocks of five connectors to the Enterprise subscription at £5,000 each, £10k annual recurring charge. Availability 99.9%, P1 first response 30 minutes. Co-termed to 27 Feb 2027.
What it says
What this says
Current to 13 Oct 26Executed order form dated 14 Sep 2026 adding two blocks of five connectors to the Enterprise subscription at £5,000 each, £10k annual recurring charge. Availability 99.9%, P1 first response 30 minutes. Co-termed to 27 Feb 2027.
What it is: an executed order form under the existing MSA that adds capacity to the Enterprise subscription. Both parties signed on 14 Sep 2026 and it takes effect on 15 Sep 2026.
Commits: two additional connector blocks at £5,000 each, billed annually in advance, payable "30 days from invoice date". Enterprise service levels apply: availability 99.9%, P1 first response 30 minutes, nightly refresh complete by 07:00, credit of 10% of one month's fee.
Unusual: the total contract value for the term is £4,548 against an annual recurring charge of £10k, because the term is short and co-termed. The document states the annual charge applies at the next renewal, subject to the price book then in force.
Not settled: the customer signatory is only named as an authorised signatory. Whether the connectors continue at renewal is left to the CSM conversation, and no connector go-live dates are stated here.
As found in this document
Current to 9 Oct 26- Date end27 Feb 2027Source: object_read:doc_076_020
- Date renewal27 Feb 2027Source: object_read:doc_076_020
- Date signed14 Sep 2026Source: object_read:doc_076_020
- Date start15 Sep 2026Source: object_read:doc_076_020
- Price£10,000Source: object_read:doc_076_020
- Availability99.9%Source: object_read:doc_076_020
- P1 first response30 minutes (0.5 hours)Source: object_read:doc_076_020
- Nightly refreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_076_020
- Service credit10% of one month's fee for each month with a breach10% of one month's fee for each month with a breach · Source: object_read:doc_076_020
- Credit basisAvailability and data freshnessSource: object_read:doc_076_020
- Annual recurring charge£10,000Source: object_read:doc_076_020
- Total contract value for the term of this order form£4,548Source: object_read:doc_076_020
- Billing frequencyAnnualSource: object_read:doc_076_020
- Payment terms30 days from invoice dateSource: object_read:doc_076_020
The document
Body
Merriott Lyle Distribution - Order Form (signed)
Status: Executed Order form date: 14 Sep 2026 Subscription start: 15 Sep 2026 Subscription end: 27 Feb 2027
This order form is issued under the Master Services Agreement already in place between the parties. It adds capacity to the Customer's existing Enterprise subscription and is co-termed to the Customer's renewal date.
Parties
| Supplier | Customer | |
|---|---|---|
| Name | BB-Demo | Merriott Lyle Distribution |
| Location | London | Birmingham |
| Account owner | Lewis Kerr, Account Executive | Not applicable |
| Customer success manager | Daniel Okafor | Not applicable |
The Customer has been a BB-Demo customer since 28 Feb 2025 and holds the Enterprise tier, with a licensed user allowance of 200 users.
Background
Read the whole document (4,751 characters)
Merriott Lyle Distribution uses the company brain so that branch, key-account and credit-control teams can see each trade account's orders, disputes, calls and invoices together. The brain runs inside the Customer's own Snowflake account. This order form adds further connectors so that more of the Customer's source systems can be brought into the brain under the existing Enterprise subscription.
Order lines
| Line | Description | Quantity | Unit price (annual) | Discount | Net (annual) | Recurring |
|---|---|---|---|---|---|---|
| One | Additional five connectors | 2 | £5,000 | 0% | £10k | Yes |
All prices are in pounds sterling and are exclusive of VAT, which is added at the prevailing rate on the invoice.
Commercial summary
| Item | Amount |
|---|---|
| Annual recurring charge for this order form | £10k |
| Total contract value for the term of this order form | £4,548 |
| Discount applied | 0% |
| Billing frequency | Annual |
| Payment terms | 30 days from invoice date |
The total contract value shown is the value of this order form for the period from the subscription start date to the subscription end date. The annual recurring charge is the annual price of the lines above and is the figure that applies at the next renewal, subject to the price book then in force.
Term
- The subscription for the lines on this order form starts on 15 Sep 2026.
- It ends on 27 Feb 2027, which is the end date of the Customer's current Enterprise term, so that the added connectors renew together with the main subscription.
- The Customer Success Manager will give the usual renewal notice ahead of the end date and will discuss with the Customer whether the connectors continue.
Service levels
The service levels for the Enterprise tier apply to the whole subscription, including the connectors added by this order form.
| Service level | Commitment |
|---|---|
| Availability | 99.9% |
| P1 first response | 30 minutes (0.5 hours) |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for each month with a breach |
| Credit basis | Availability and data freshness |
Because the Enterprise tier is credited for both availability and data freshness, a month in which the nightly refresh is not complete by 07:00 on business days can give rise to a service credit in the same way as a month in which availability falls below the commitment. A brain that is available but answering on stale data is therefore within scope of the credit.
Connector commitments
The two additional connector blocks are added to the Customer's connector allowance on the subscription start date. BB-Demo will work with the Customer's team to configure each source system. Any connector named in a separate implementation plan carries the go-live commitment stated in that plan. This order form does not change any other term of the existing subscription.
General terms
- This order form is governed by the Master Services Agreement between the parties and, where the two differ, this order form prevails for the lines and service levels set out above.
- Invoices are issued annually in advance and are payable within 30 days of the invoice date.
- Nothing in this order form changes the tier, the licensed user allowance or any support entitlement of the Customer's existing Enterprise subscription, except as stated above.
- This executed order form supersedes any earlier draft or quotation for the same lines.
Signatures
Signed for and on behalf of BB-Demo
| Name | Lewis Kerr |
| Title | Account Executive |
| Date | 14 Sep 2026 |
Signed for and on behalf of Merriott Lyle Distribution
| Name | Authorised signatory of the Customer |
| Title | As authorised by the Customer |
| Date | 14 Sep 2026 |
This document was executed by both parties on 14 Sep 2026 and takes effect on 15 Sep 2026.
Unusual terms
Current to 9 Oct 26- Co-termed to existing Enterprise end date
- Total contract value £4,548 below annual charge
- Connectors may not continue at renewal