Merriott Lyle Distribution - Order Form (signed)
Documentexecuted Merriott Lyle Distribution · order form · executed · 14 Feb 2025
Executed Enterprise order form under the MSA, signed 14 Feb 2025, term 28 Feb 2025 to 27 Feb 2026. Subscription £99k net after 10% first-term discount; availability 99.9%, P1 first response 30 minutes; total contract value £146k.
What it says
What this says
As at Fri 9 Oct 2026Executed Enterprise order form under the MSA, signed 14 Feb 2025, term 28 Feb 2025 to 27 Feb 2026. Subscription £99k net after 10% first-term discount; availability 99.9%, P1 first response 30 minutes; total contract value £146k.
What it is: an executed order form, version 1, made under the Master Services Agreement. It covers the Enterprise subscription, five packs of additional users and the Enterprise implementation.
Commits: availability of 99.9% and P1 first response of 30 minutes. Recurring charges are invoiced quarterly and invoices are payable within 30 days.
Unusual: the 10% discount on the subscription line "applies to the first term only". Credits cover "availability and data freshness", which is the Enterprise basis.
Not settled: the order form says renewal is handled under the MSA and does not state renewal pricing or auto-renewal. The term ended on 27 Feb 2026, so any later term is not covered by this document. The connector list is left to kick-off and no connector dates are given.
As found in this document
As at Fri 9 Oct 2026- Date end27 Feb 2026Source: the AI read of this record
- Date signed14 Feb 2025Source: the AI read of this record
- Date start28 Feb 2025Source: the AI read of this record
- Price£99,000Source: the AI read of this record
- Availability99.9%Source: the AI read of this record
- P1 first response30 minutesSource: the AI read of this record
- Service credit10% of one month's fee for each month with a breachSource: the AI read of this record
- Credit basisAvailability and data freshnessSource: the AI read of this record
- Subscription price£110,000 unit price, 10% discount, £99,000 net, recurring, annualSource: the AI read of this record
- Additional users5 packs at £3,500, £17,500 net, recurring, annualSource: the AI read of this record
- Annual recurring charges£116,500Source: the AI read of this record
- Implementation fee£30,000 one-offSource: the AI read of this record
- Total contract value£146,500Source: the AI read of this record
- BillingThe recurring charges are invoiced quarterlySource: the AI read of this record
- Paymentpayable within 30 days of the invoice dateSource: the AI read of this record
The document
Body
Merriott Lyle Distribution - Order Form (signed)
Status: Executed Version: 1 Order form date: 14 Feb 2025
This order form is made under the Master Services Agreement between BG-Demo and Merriott Lyle Distribution and sets out the subscription, add-ons and implementation the customer is buying.
Parties
| Supplier | BG-Demo, London |
| Customer | Merriott Lyle Distribution, Birmingham |
| Customer industry | Wholesale distribution |
| Tier | Enterprise |
| BG-Demo account owner | Lewis Kerr |
| BG-Demo customer success manager | Daniel Okafor |
| BG-Demo account executive | Tom Ashdown |
Purpose
Merriott Lyle Distribution is buying B-Glass on the Enterprise tier so that its branch, key-account and credit-control teams can see each trade account's orders, disputes, calls and invoices together, in one layer that runs inside the customer's own Snowflake account.
Order lines
Read the whole document (4,101 characters)
| SKU | Item | Quantity | Unit price | Discount | Net amount | Type |
|---|---|---|---|---|---|---|
| SUB-ENTERPRISE | B-Glass: Enterprise | 1 | £110k | 10% | £99k | Recurring, annual |
| ADD-USERS-10 | Additional 10 users (packs of ten) | 5 | £3,500 | 0% | £18k | Recurring, annual |
| IMP-ENTERPRISE | Implementation: Enterprise (twelve weeks, security review, up to twelve connectors) | 1 | £30k | 0% | £30k | One-off |
The discount on the subscription line applies to the first term only. The additional user packs and the implementation carry no discount.
Commercial summary
| Item | Amount |
|---|---|
| Annual recurring charges (subscription plus additional users) | £116k |
| One-off implementation fee | £30k |
| Total contract value | £146k |
The total contract value is the whole of the order, including the one-off implementation fee. The annual recurring figure is the yearly subscription charge only.
Term
| Start date | 28 Feb 2025 |
| End date | 27 Feb 2026 |
The initial term runs for one year from the start date. Renewal is handled under the Master Services Agreement, and BG-Demo's customer success manager will open the renewal conversation ahead of the end date.
Billing and payment
- The recurring charges are invoiced quarterly.
- The one-off implementation fee is invoiced as a single charge.
- All invoices are in pounds sterling and are payable within 30 days of the invoice date.
Service levels
The following service levels apply to the Enterprise tier for the term of this order form.
| Measure | Commitment |
|---|---|
| Availability | 99.9% |
| P1 first response | 30 minutes |
| Service credit | 10% of one month's fee for each month with a breach |
| Credit basis | Availability and data freshness |
Service credits under this order form apply to a breach of availability and to a breach of data freshness. A service credit is a one-off adjustment to an invoice and does not change the recurring charges above.
Implementation scope
The implementation is the Enterprise implementation: a twelve-week programme that includes security review support and connection of up to twelve of the customer's source systems to the brain. BG-Demo will agree the connector list and sequence with the customer at kick-off, and the customer will provide access to those systems and a named technical contact.
General
- This order form is governed by the Master Services Agreement. If there is a conflict between the two on price, term or service levels, this executed order form prevails.
- Any change to the lines, term or service levels needs a written amendment signed by both parties.
- This is version one of the order form and replaces any earlier draft or quotation for the same scope.
Signatures
Signed for and on behalf of the parties on 14 Feb 2025.
| BG-Demo | Merriott Lyle Distribution | |
|---|---|---|
| Name | Tom Ashdown | Authorised signatory |
| Title | Account Executive | Authorised signatory of Merriott Lyle Distribution |
| Signature | Signed | Signed |
| Date | 14 Feb 2025 | 14 Feb 2025 |
Unusual terms
As at Fri 9 Oct 2026- 10% discount on first term only
- quarterly invoicing of recurring charges
- five additional user packs included
- service credits cover data freshness