Cairnlea Homes - Proposal v1
Documentdraft Cairnlea Homes: documents · proposal · draft · 2025-01-13
Draft proposal dated 13 Jan 2025 for the Growth tier: £50,000 annual subscription, payable in advance, with total contract value of £62,000. States availability of 99.5% and P1 response of 1 business hour. Not an executed order form.
What it says
What this says
Current to 11 Oct 26Draft proposal dated 13 Jan 2025 for the Growth tier: £50,000 annual subscription, payable in advance, with total contract value of £62,000. States availability of 99.5% and P1 response of 1 business hour. Not an executed order form.
What it is: a draft sales proposal from BB-Demo to Cairnlea Homes for a full Growth tier implementation. It closes with "This is a draft proposal. Terms remain open to discussion."
Commits: nothing binding, as it is unsigned. It states "Your annual subscription on the Growth tier is £50,000, payable in advance" and a total contract value of £62,000, with 8 weeks of implementation.
Unusual: the subscription is £50,000, which matches the v2 Growth list price, though the document dates from 13 Jan 2025. Renewal invoices are said to be sent "30 days before each anniversary".
Not settled: the document does not show whether an order form was signed, the signatory, or the final price. Any executed order form overrides these terms. It does not state a start date or a term length.
As found in this document
Current to 9 Oct 26- Price£50,000Source: object_read:doc_038_002
- Annual subscription£50,000, payable in advanceSource: object_read:doc_038_002
- Total contract value£62,000Source: object_read:doc_038_002
- Availability99.5%Source: object_read:doc_038_002
- P1 response time1 business hourSource: object_read:doc_038_002
- Data refreshcomplete by 07:00 UK time each business daycomplete by 07:00 UK time each business day · Source: object_read:doc_038_002
- Renewal invoicessent 30 days before each anniversarysent 30 days before each anniversary · Source: object_read:doc_038_002
- Implementationbegins 30 days after order form execution, with go-live targeted for week 8begins 30 days after order form execution, with go-live targeted for week 8 · Source: object_read:doc_038_002
The document
Body
Cairnlea Homes, Proposal v1
Draft · 13 January 2025
Context
Cairnlea Homes has evaluated BB-Demo to support your customer-care operations after property completion. Your pilot showed demand for faster consolidation of customer interaction history, from sales queries through completion and beyond.
This proposal sets out the terms for a full implementation of BB-Demo on the Growth tier, enabling your care team to serve customers more effectively.
Scope
BB-Demo Growth tier includes:
- Up to 40 users across your teams
- 8 connectors to your systems (CRM, helpdesk, email, call recordings, service logs and others)
- Pages, chat, search and dashboards builder
- Quarterly business reviews
- Data refresh each night on business days
- Availability of 99.5%
Implementation runs for 8 weeks. Your IT and care teams will work alongside ours to design connectors, build the data model and train users.
Pricing
Your annual subscription on the Growth tier is £50,000, payable in advance. Combined with implementation and onboarding, the total contract value is £62,000. Renewal invoices will be sent 30 days before each anniversary.
Service levels
Read the whole document (1,572 characters)
- Availability: 99.5%
- P1 response time: 1 business hour
- Data refresh: complete by 07:00 UK time each business day
Implementation timeline
Implementation begins 30 days after order form execution, with go-live targeted for week 8.
Next steps
Please confirm your approval and we will prepare the order form for signature.
This is a draft proposal. Terms remain open to discussion.
Unusual terms
Current to 9 Oct 26- Draft only, terms open
- Implementation starts 30 days after order form execution