Brakkevoort Logistics - QBR
Documentfinal Brakkevoort Logistics: documents · qbr_deck · final · 2026-02-24
Quarterly business review deck presented by Elena Novak on 24 Feb 2026 for a Growth customer with 40 licensed users, showing £44,000 as contracted annual recurring revenue and a term ending 31 Mar 2026. It states no availability, P1 response or price commitments.
What it says
What this says
Current to 11 Oct 26Quarterly business review deck presented by Elena Novak on 24 Feb 2026 for a Growth customer with 40 licensed users, showing £44,000 as contracted annual recurring revenue and a term ending 31 Mar 2026. It states no availability, P1 response or price commitments.
What it is: a customer-facing QBR deck from Elena Novak, Customer Success Manager, EU, filed as final. It covers usage, value, support and the plan for the coming term.
Stated position: the deck gives the tier as Growth, 40 licensed users and "Contracted annual recurring revenue | £44,000". It is a presentation, not an executed order form, so contract terms must be checked there.
Usage: active users are between thirteen and fourteen, a modest share of 40 licences. The deck reads this as headroom and focuses on adoption, not extra licences.
Not settled: the term end of 31 Mar 2026 has passed. The deck does not show whether the renewal was agreed, at what price, or whether the refresher and the written actions happened.
As found in this document
Current to 9 Oct 26- Date end31 Mar 2026Source: object_read:doc_024_012
- Date renewal31 Mar 2026Source: object_read:doc_024_012
- Price£44,000Source: object_read:doc_024_012
The document
Body
Brakkevoort Logistics - QBR
Quarterly business review Presented by Elena Novak, Customer Success Manager, EU, BB-Demo Date: 24 Feb 2026
Agenda
To confirm, we will cover the following:
- Usage and adoption
- Value delivered
- Support and issues
- Plan for the coming term
Your account at a glance
| Item | Position |
|---|---|
| Customer since | 1 Apr 2025 |
| Tier | Growth |
| Licensed users | 40 |
| Contracted annual recurring revenue | £44,000 |
| Current term ends | 31 Mar 2026 |
| Invoices overdue | None |
Usage
- Active users average between thirteen and fourteen over the last thirty days, a small increase on the prior quarter.
- That is a modest share of the 40 licensed users, which means there is real headroom within the current plan.
- Adoption is recovering after a softer period, and we want to keep that direction.
- Our focus is on bringing more account managers into regular use, not on adding licences.
Value
Read the whole document (2,261 characters)
- Account managers can see shipper accounts, exception tickets and calls together in one place, as intended when the brain was bought.
- The brain removes the manual reconciliation between systems that used to take up time at the start of each day.
- We will bring examples of questions your teams asked this quarter to the session, so the value is visible in your own words.
Support and issues
- One ticket was raised in the last thirty days.
- No high priority tickets were raised.
- No service concerns have been logged against the standard Growth service level.
- As agreed, I will make sure that any open question from your team is answered in writing after this review.
Plan for the coming term
- Confirm renewal arrangements ahead of the term end on 31 Mar 2026, with Tom Ashdown as your account executive.
- Run a short refresher for account managers who have not yet used chat and search regularly.
- Review connected sources with your operations lead so that data stays current.
- Hold the next review once the new term has settled.
Actions
- Elena Novak: send written actions and the usage summary after this meeting.
- Tom Ashdown: share renewal paperwork with your team.
- Brakkevoort Logistics: nominate the account managers for the refresher session.
Kind regards, Elena