Brakkevoort Logistics - QBR
Documentfinal Brakkevoort Logistics: documents · qbr_deck · final · 2025-08-25
Final quarterly business review deck prepared by Natalie Eze. It reports £44,000 contracted annual recurring revenue, 40 licensed users, rising adoption and no open tickets, and sets up an early renewal conversation ahead of 31 Mar 2026.
What it says
What this says
Current to 11 Oct 26Final quarterly business review deck prepared by Natalie Eze. It reports £44,000 contracted annual recurring revenue, 40 licensed users, rising adoption and no open tickets, and sets up an early renewal conversation ahead of 31 Mar 2026.
What it is: a customer-success QBR deck for the Growth tier, written by Natalie Eze and dated 25 Aug 2025. It is BB-Demo's own review, not a contract.
Reports: "Contracted annual recurring revenue is £44,000, with 40 licensed users." Active users average "a little over eight", up on the previous quarter. No tickets in the last thirty days and no overdue invoices.
Next steps: capture named examples of value from the team, agree a day-to-day contact, and "Start the renewal conversation early enough that there is no pressure ahead of 31 Mar 2026." Tom Ashdown owns commercial terms and renewal.
Not settled: the deck gives no service levels, no order form reference and no outcome of the renewal. It is over a year old at the as-of date, so it says nothing about the current term or usage.
As found in this document
Current to 9 Oct 26- Date end31 Mar 2026Source: object_read:doc_024_009
- Date renewal31 Mar 2026Source: object_read:doc_024_009
- Date start1 Apr 2025Source: object_read:doc_024_009
The document
Body
Brakkevoort Logistics - QBR
Quarterly business review, Growth tier Prepared by Natalie Eze, Customer Success Manager, BB-Demo Date: 25 Aug 2025 Status: Final
Where we are
- Brakkevoort Logistics has been a BB-Demo customer since 1 Apr 2025, on the Growth tier.
- Contracted annual recurring revenue is £44,000, with 40 licensed users.
- The current term runs to 31 Mar 2026.
- Purpose of the brain here: account managers see shipper accounts, exception tickets and calls together, instead of reconciling them by hand.
Usage
- Active users over the last thirty days average a little over eight, which is a healthy share of the 40 licensed seats and leaves plenty of headroom.
- Active users are up on the previous quarter by a good margin. Adoption is still building rather than levelling off.
- The growth is coming from account managers asking the brain about shipper accounts directly, which is the use case the team bought it for.
Value
Read the whole document (2,192 characters)
- Account managers can open one view of a shipper: open exceptions, recent calls and the account history, without switching between systems.
- Preparing for shipper conversations takes less manual stitching of information than before the brain went live.
- The most useful next step is to capture a few named examples from the team, so the value is written down in their own words before the renewal conversation.
Issues and support
- No tickets were raised in the last thirty days, and none were high priority.
- There are no overdue invoices on the account.
- Nothing is currently open that needs escalation.
Plan for the next quarter
- Keep encouraging account managers who are not yet regular users to start asking questions in the brain, using the shipper accounts they already own.
- Use the Growth dashboards builder to put the most common exception views in front of the wider team.
- Agree who at Brakkevoort Logistics will be the day-to-day contact for the next review.
- Start the renewal conversation early enough that there is no pressure ahead of 31 Mar 2026.
Owners
- Adoption and review cadence: Natalie Eze, Customer Success Manager.
- Commercial terms and renewal: Tom Ashdown, Account Executive.