Fairhallow Travel - Master Services Agreement (signed)
Documentexecuted Fairhallow Travel: documents · contract · executed · 2024-12-13
Executed Master Services Agreement for the Growth tier, signed 13 Dec 2024, term 1 Jan 2025 to 31 Dec 2025. Availability 99.5%, P1 first response 1 hour, subscription £39,600 net after a 10% first-term discount, total contract value £51,600.
What it says
What this says
Current to 11 Oct 26Executed Master Services Agreement for the Growth tier, signed 13 Dec 2024, term 1 Jan 2025 to 31 Dec 2025. Availability 99.5%, P1 first response 1 hour, subscription £39,600 net after a 10% first-term discount, total contract value £51,600.
What it is: the executed MSA between BB-Demo and Fairhallow Travel for the Growth tier. It states "This executed copy supersedes all earlier drafts held in the same folder."
Commits: availability of 99.5% and P1 first response of 1 hour, with a service credit of 10% of one month's fee for an availability breach. Billing is annual in advance, payment 30 days from invoice.
Unusual: the 10% discount is on the first term only, so the £44,000 list line applies from the next term. Credits are availability only; data freshness is not credited on Growth.
Not settled: the text gives an end date of 31 Dec 2025 but states no renewal mechanism or auto-renewal. The customer signatory's name is blank, so the evidence does not show who signed for Fairhallow Travel. It does not show what happened after the term ended.
As found in this document
Current to 9 Oct 26- Date end31 Dec 2025Source: object_read:doc_020_005
- Date signed13 Dec 2024Source: object_read:doc_020_005
- Date start1 Jan 2025Source: object_read:doc_020_005
- Price£39,600Source: object_read:doc_020_005
- Availability99.5%Source: object_read:doc_020_005
- P1 first response1 hourSource: object_read:doc_020_005
- Service credit10% of one month's fee, for an availability breach10% of one month's fee, for an availability breach · Source: object_read:doc_020_005
- Annual recurring subscription£39,600Source: object_read:doc_020_005
- One-off implementation£12,000Source: object_read:doc_020_005
- Total contract value£51,600Source: object_read:doc_020_005
- Billing frequencyannual, in advanceSource: object_read:doc_020_005
- Payment terms30 days from invoiceSource: object_read:doc_020_005
- Implementation scope8 weeks, up to 8 connectorsSource: object_read:doc_020_005
The document
Body
Fairhallow Travel - Master Services Agreement (signed)
Status: Executed. Signed on 13 Dec 2024. This executed copy supersedes all earlier drafts held in the same folder.
Parties
| Party | Role |
|---|---|
| BB-Demo | Supplier of the company brain, built and run inside the customer's own Snowflake account |
| Fairhallow Travel | Customer, a business travel management company based in Manchester |
Account owner at BB-Demo: Tom Ashdown. Customer success manager: Marcus Bell.
Term
- Start date: 1 Jan 2025
- End date: 31 Dec 2025
- Billing frequency: annual, in advance
- Payment terms: 30 days from invoice
Order lines
| SKU | Description | Qty | Unit price | Discount | Net |
|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain – Growth (annual subscription) | 1 | £44,000 | 10% | £39,600 |
| IMP-GROWTH | Implementation – Growth (8 weeks, up to 8 connectors) | 1 | £12,000 | 0% | £12,000 |
The implementation fee is one-off. The discount applies to the first term only.
Contract value
| Item | Amount |
|---|---|
| Annual recurring subscription | £39,600 |
| One-off implementation | £12,000 |
| Total contract value | £51,600 |
Service levels
Read the whole document (1,991 characters)
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 hour |
| Service credit | 10% of one month's fee, for an availability breach |
Credits under this agreement are based on availability only. Data freshness is not a credited measure on the Growth tier.
Services included
The Growth tier covers several teams, pages, chat and search, the dashboards builder and quarterly business reviews. Connectors are configured during implementation and the brain reads from the customer's chosen systems into its Snowflake account.
Signatures
Signed by the authorised signatories of both parties on 13 Dec 2024.
| BB-Demo | Fairhallow Travel | |
|---|---|---|
| Name | Tom Ashdown | |
| Title | Account Executive | Authorised signatory |
| Date | 13 Dec 2024 | 13 Dec 2024 |
Unusual terms
Current to 9 Oct 26- 10% discount on first term only
- credits for availability only, not data freshness